Front Office Manager

5 days ago

Wellington, New Zealand Accor Hotels Full time

Company Description

Pullman Riga Old Town Hotel is a blend of historic charm and modern luxury, located in the heart of Riga's historic center.
This magnificent 1789 building, seamlessly merged with a contemporary structure, neighbors iconic landmarks such as Dome Square, the Parliament, National Theatre, Freedom Monument, and National Opera.
Experience unparalleled hospitality with 154 elegantly designed rooms.
Indulge in our luxurious SPA featuring a 19m swimming pool, sauna, and park views from the 7th floor.
We're on the lookout for a dynamic individual to lead our Front Office operations
Ready to bring your energy and expertise to our team?
Let's make it happen

Job Description

Creating a memorable guest experience for our guests that will leave them wanting to return for more.
Be the eyes and ears for the Front Office by leading by example and coaching and developing them to feel empowered and supported.
Oversee compliance, departmental budgeting, and relationship building with the wider heads of department and Pullman team.

Qualifications

A minimum of 2 years of experience in a front office management role within a premium luxury hotel setting.
Excellent verbal and written communication skills in Latvian and/or Russian; proficiency in English.
Strong leadership and team management skills, with a demonstrated ability to train and develop staff.
Exceptional organizational skills and attention to detail.
Ability to handle high-pressure situations and make decisions quickly and effectively.
Proficiency in hotel management software and Microsoft Office Suite.
A customer-oriented mindset with a commitment to delivering outstanding service.

Additional Information

Competitive salary.
Private health insurance.
Employee benefit card offering discounted rates in Accor Hotels Worldwide.
Develop your talent through learning programs by Academy Accor.
Opportunity to grow within the property and across the world
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

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