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Front Office Team Leader

4 weeks ago

Wellington City, New Zealand IBIS Full time

**Company Description**
Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties

Provide guests with friendly and efficient service related to arrival, departure and any guest queries.

Key Duties
- Must have a thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations.
- Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
- Assists in conducting training for all Front Office employees.
- Directs daily front office operations.
- Greets and escorts Very Important Guests and attends to their special needs that the hotel can meet.
- Attends to credit problems.
- Ensures efficient and courteous porter service.
- Supervises front cashiers and helps out with accounting problems.
- Patrols and inspects public areas during evenings to make sure everything is in order.
- Controls hotel duty keys and floats whilst on duty.
- Performs any other duties as directed by the Front Office Management.
- Assists Front Office Management in formulating new procedures and directives in order to continue improve the Front Office Department

This is a full time role working across a rotating 7 day roster, waged at $26.78 per hour.
**Qualifications**
- At least 6 to 12 months experience in front office operations in hotels (at a supervisory level preferred)
- Motivated
- Team Player
- Proactive
- Takes Initiative
- Organisational Skills
- A current New Zealand General Managers certificate or able to obtain
- LCQ Certification or able to obtain
- Available to work on a rotating roster
- In charge of the hotel in absence of the management team

**Additional Information**
At Accor Wellington, we're all about not just building your career but ensuring you have a blast along the way We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs, including:

- ** Learn Your Way**: Dive into our Accor Academy for the ultimate combo of earning and learning
- ** Accor Heartist Benefits**: Enjoy discounted perks on Food & Beverage plus accommodation worldwide - because why not?
- ** Dress to Impress**: We've got your back with provided and laundered uniforms.
- ** Fuel Up**: Daily staff meals are on us while you're on duty.
- ** Accor's Parental Leave Schem**e: Supporting you in all stages of life.
- ** Celebration Time**: Join in on staff celebrations and get recognized for your tenure.
- ** Employee Assistance Program**: Your go-to support for all things work and beyond.

Join us at Accor Wellington, where your career journey is as exciting as the destination

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS