Ict & Microsoft Dynamics Crm Support
7 days ago
Our client, LINK Business Brokers is on the hunt for a talented and motivated Business Support Analyst to join their team in Ellerslie, Auckland.
LINK is Australasia's Leading Business Brokerage with offices throughout NZ, Australia and US.
This is a newly established contract to support a busy IT team in a dynamic and friendly sales environment.The role:The main purpose of the role is to provide exceptional IT systems support and in-house hardware support to the Head Office team and the wider LINK franchise network.
The key part to the role is to provide Level 1 - 2 support for Microsoft Dynamics CRM system.
Experience with using or supporting Microsoft Dynamics CRM (Customer Engagement/Sales) is a must
There are a lot of customer workflows and plugins built, very much specific to business operations and model driven apps have been developed for their end users.Working with the IT team you will monitor and maintain LINK's IT infrastructure, as well as assist in project implementation.Key responsibilities include:Help manage their CRM system – Microsoft Dynamics 365IT support including responding to tickets submitted by LINK staff & BrokersTroubleshoot application errors and handle escalationsProvide Level 1 ICT hardware support for the Ellerslie office, staff and brokersPhone/email based remote assistance for system related issuesSupport the IT team with project implementationManage DNS Records, Wordpress hosting and SSL CertificatesAs the IT department works collaboratively with other core teams, you'll work across a range of different teams including franchise support, franchisee staff, and the centralized broker support team.Who we need:Ideally you'll have 1-2 years of Level 1 IT Support experience with proficiency with CRM - Microsoft Dynamics.
You'll be comfortable dealing with a wide range of people and have strong verbal and written communication skills.
Alongside Microsoft Dynamics CRM the following will be desirable:Knowledge of Microsoft Admin Centre and Entra IDMicrosoft Office business suiteUnderstanding of system security and data backup/recoveryAn ICT qualification preferred but not mandatory if experience is relevantWhat LINK offers:LINK provides a supportive and inclusive work environment with a good balance of work and fun.
You will enjoy a bright and open plan office, with a great culture where staff are not just numbers - everybody is known by name and work as a friendly team.When joining LINK you'll enjoy:FREE parkingSocial environment with drinks on FridaysFREE in-house barista style coffeeWellness benefitsActive social environment with staff events planned during the yearIf you're interested in joining LINK's IT team, then feel free to email Anna at JOYN ****** for any further information, or just apply here with your cover letter and CV.
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