Microsoft Dynamics CRM Functional Lead

4 months ago


Auckland City, New Zealand Tata Consultancy Services Full time

Veryproficient on CRM Business Processes in Sales, Customer Service management, andMarketing Automation functionality for CRM Online/Dynamics 365 CRM
- Extremely good understanding ofMicrosoft Dynamics CRM Online/Dynamics 365 product (entities, workflows andconfiguration )
- Experience in client facing role
- Experience of requirements gathering,functional analysis, gap-fit analysis, and review of Gap fit done by otherfunctional experts
- Excellent in verbal and written communication,documentation and presentation skills
- Authoring and maintaining FunctionalRequirements document, Functional design document and User Manuals
- Coaching and guiding thedevelopment team on requirements andfunctional aspects
- Functional unit testing of theimplemented solution
- Ability to provide end user training

Exposureto Agile methodology and Microsoft Dynamics CRM technical aspects esp. JavaScriptswill be an added advantage



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