Ict Support Officer
6 months ago
ICT support officer
**Position Overview**:
**Key Responsibilities**:
2. Troubleshoot and resolve hardware, software, and network issues in a timely manner.
3. Install, configure, and upgrade computer hardware, software, and peripherals.
5. Collaborate with other IT staff to escalate and resolve complex technical issues.
6. Document all support activities, including resolutions, in the ticketing system.
7. Assist in the development and implementation of IT policies and procedures.
8. Conduct user training sessions on IT systems and tools as needed.
9. Stay up-to-date with the latest technologies and IT best practices.
10. Perform other related duties and projects as assigned.
**Qualifications**:
1. Bachelor's degree in Information Technology, Computer Science, or related field preferred.
2. Proven experience working in an IT help desk or technical support role.
3. Strong knowledge of Windows and macOS operating systems.
5. Experience with troubleshooting hardware, software, and network issues.
6. Excellent communication and customer service skills.
7. Ability to work independently and collaboratively in a fast-paced environment.
8. Strong problem-solving and analytical abilities.
9. IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) a plus.
10. Familiarity with ITIL framework and ticketing systems preferred.
This job description outlines the primary duties and qualifications required for the IT Help Desk Technician position.
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