Ict Support Engineer

5 months ago

Auckland City, New Zealand Xtreme Productivity Full time

We are looking for a friendly and energetic ICT Support Engineer to partner with our clients on their day-to-day IT related activities. Our diverse IT Support Team is spread across multiple countries and many of our team members work remotely. We have an office in Auckland to accommodate a hybrid work environment for those who prefer to get away from the home office every so often.

**This role will require regular on site client visits to assess their technical requirements and to provide hands-on support. In addition, occasional travel (national) will also be required to provide on-site support to clients in other locations (for example, Wellington).**

We only work with Not for Profit organisations so your skills will go towards enabling people that are making a difference in this world.

This role entails:

- Taking ownership of technical cases and working with our clients from start to finish.
- Responding promptly to inquiries by providing technical assistance and support.
- Troubleshoot and resolve Microsoft Azure services. This includes setup and configuration of Entra ID, Virtual Servers, App services, technical support, and permissions
- Troubleshoot and resolve computer and telephony related issues when contacted by clients by providing both on-site and remote support. This support may include desktops, laptops, mobile phone, printers, scanners or any other ICT related equipment.
- Troubleshoot and resolve Website related cases. This includes technical issues, content loading and DNS related changes.
- Troubleshoot and resolve Microsoft SharePoint. This includes setup and configuration of Team Sites, Document Libraries, technical support, permissions and layout changes.
- Assist users with any software related queries used on their ICT equipment.
- Setup and Configure new users, accounts and equipment for the XP internal and external clients.
- Perform moves, adds and changes to existing XP internal and external clients.
- Perform regular proactive updates, maintenance and security checks on XP’s internal and external client’s ICT equipment.
- Managing assigned projects and program components to deliver services in accordance with established objectives.
- Maintain XP’s knowledge base and client specific records.

Qualifications:

- Information Technology degree or equivalent qualification
- Azure Fundamentals (AZ-900)
- MS365 Fundamentals (MS-900)
- Azure Admin Associate (AZ-104) - desirable
- MS365 Admin Expert (MS-102) - desirable

Skills & Experience:

- _
- Advanced working knowledge Microsoft Technologies, including Azure
- Having Microsoft Dynamics CRM or solution implementation experience, even better
- Advanced knowledge of Windows Operating Systems, Microsoft Office and other frequently used User Software
- **Excellent communication skills with the ability to relate to technical and non-technical people**:

- Critical thinking capability to identify, resolve and prevent technical challenges
- Outstanding time management and prioritisation of tasks
- Strong organizational skills and ability to multi-task in a small, global business environment
- NZ Driver's licence
- **Ability to travel to client sites, including those based outside of Auckland** (pool vehicle available for site visits)

Only applicants with legal eligibility to work in New Zealand can be considered.

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