Customer Experience And Telesales Manager
2 months ago
Customer Experience and Telesales Manager Requisition ID: 8442 Introducing Suntory Oceania Craft your future with Suntory Oceania, a new $3b multi-beverage partnership between Suntory Global Spirits and Suntory Beverage & Food. Underpinned by quality, craftsmanship and a strong sense of purpose, our exciting new partnership will be powered by two manufacturing sites, five distribution centres and more than 1500 Suntorians across Australia and New Zealand.Our market-leading portfolio will have over 40 brands, including Jim Beam and Maker's Mark Bourbon, Hibiki Japanese Whisky, Canadian Club Whisky, -196, V Energy, Maximus, and Suntory BOSS Coffee. As One Suntory, we will be positioned as the fourth largest beverage player in the region, ready to ignite the category, creating more beverage moments from sunrise to sunset. Together, we will bring the best of Suntory to Oceania. The opportunity The Customer Experience & Telesales Manager is accountable for managing the inbound and outbound contact centre functions from the daily operational side and customer service propositions which align to the business and channel strategies, achieving customer satisfaction.The role will be leading a team of Customer Experience Officers, and responsibilities will include driving customer experience, driving team performance, operations management, coaching/training initiatives, continuous improvement & business initiatives implementation and reporting meaningful insights back to the business on performance.This is an office-based role.Additional responsibilities include:Lead, coach, and mentor the team to deliver results in line with agreed performance targets.Manage workflows across multiple channels and ensuring high quality service.Identify and implement innovative solutions towards process improvement.Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. What's in your toolkit? With an in-depth understanding of our business, a focus on customer centricity, optimisation and ability to provide meaningful insights back to the business on performance through the use of analytics/reporting you will have the tools to succeed in this role.In addition to the above, we are also on the lookout for a candidate with:Demonstrated experience in a similar contact centre/tele sales leadership role.FMCG Industry Experience (Highly Desirable).Strong leadership skills with the ability to drive a high performing team, keep them engaged and embed a strong team culture aligned to our Suntory Leadership Spirit Values.The ability to adapt and be flexible in their approach as we embark on our transformation journey toward Suntory Oceania.Exceptional relationship building and stakeholder management skills, with the ability to influence through the use of insights at all levels across the organisation.A high level of commercial acumen.Intellectual curiosity, complemented with the courage to challenge and question for a better outcome.Self-motivation with a friendly, positive and adaptable personality. Unleash your Spirit As Suntorians we believe in Dreaming Big and Growing for Good. We take pride in our sustainability, diversity, equity, and inclusion initiatives, striving to grow responsibly and inclusively. If you are ready to unleash your spirit with Suntory Oceania, then please apply today.We want our interview process to be as inclusive as possible. If you require any adjustments as part of the process, do not hesitate to let us know.
-
Telesales Representative
1 week ago
Auckland City, New Zealand Corpay Full timeYour role As a Telesales Representative at Corpay (CardSmart NZ), you'll play a key role in driving sales for our innovative fuel card services within the fast-paced, high-energy environment of our call center. Your primary responsibility will be to engage with potential customers through proactive outbound calls, convert leads into sales, and consistently...
-
New Business Telesales Consultant
6 months ago
Auckland City, New Zealand Shred-X Full time**New Business Telesales Consultant** **Manukau** PHG is a successful part of the Freightways group and has been generating sustained growth over the last few years. We have a ‘can-do’ culture, and our people are encouraged to strive to be the best they can be. We are looking for a Telesales Superstar to help grow and maintain our market share in this...
-
New Business Telesales Consultant
6 months ago
Auckland City, New Zealand Shred-X Full time**New Business Telesales Consultant** **Auckland** PHG is a successful part of the Freightways group and has been generating sustained growth over the last few years. We have a ‘can-do’ culture, and our people are encouraged to strive to be the best they can be. We are looking for a Telesales Superstar to help grow and maintain our market share in...
-
Telesales Representative
2 months ago
Auckland City, New Zealand Corpay Full timeYour role This is a sales role that requires dedication and focus. You’ll be making a variety of calls including some inbound leads. Through good call structure, quickly building professional rapport to identify needs, you’ll generate selling opportunities and then convert these within targeted levels. This activity will deliver agreed fuel sales and...
-
Telesales Executive
3 days ago
Auckland City, New Zealand DHL Full time**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Do you have the desire, the passion and the enthusiasm to deliver exceptional results? Do you want to make every call count and really contribute to a large revenue target? As a Telesales Executive you play an integral role in gaining market share, growing our...
-
Telesales
2 months ago
Auckland, New Zealand Dx Mail Full timeAre you a highly motivated individual with a passion for sales and a knack for hitting targets?Do you thrive on providing exceptional customer service and creating memorable customer experiences?This is an entry level position, and we are excited to offer training to the right candidate who is eager to learn and brings a positive, can do attitude.If you're...
-
Telesales Executive
4 months ago
Auckland City, New Zealand DHL Full time**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Do you have the desire, the passion and the enthusiasm to deliver exceptional results? Do you want to make every call count and really contribute to a large revenue target? As a Telesales Executive you play an integral role in gaining market share, growing our...
-
Telesales - Auckland
3 months ago
Auckland City, New Zealand Messenger Services Full time**SUB60 - Tele sales** AUCKLAND BASED **Be part of a super smart and high-performing team** Messenger Services Limited (MSL) is the market leader in providing a high-end diverse suite of time-sensitive, secure courier and logistics services. MSL encompasses SUB60, Kiwi Express, Kiwi Oversize & Security Express brands, pioneering and leading the way on...
-
Telesales Account Manager
3 months ago
Auckland City, New Zealand DX Mail Full time**We have an exciting opportunity to join our team in Penrose as a Telesales Representative.** **Are you a highly motivated individual, that has a niche for sales and is driven by achieving targets?** **About the business** As New Zealand's only dedicated business mail specialist, we've provided Kiwi businesses with mail solutions for over 40 years. In...
-
Telesales Account Manager L Auckland
2 months ago
Auckland, New Zealand Dx Mail Full timeWe have an exciting opportunity to join our team in Penrose as a Telesales Representative.Are you a highly motivated individual that has a niche for sales and is driven by achieving targets?Are you passionate about looking after customers and providing exceptional customer experience? Are you seeking to further develop your skills? We provide training for...
-
Customer Services Team Leader
6 months ago
Auckland City, New Zealand The Produce Company Full time**PURPOSE** - To manage the Customer services, Contact Centre and Telesales functions - To oversee administrative & reporting requirements within the Cust. Service area - To develop and manage new and existing sales opportunities - To ensure that all customer needs are met - To represent the business in a professional manner - To use internal and market...
-
Customer Service Office Support
6 months ago
Auckland City, New Zealand HAYS Full timeDo you enjoy customer service? If yes, this role is for you! **Your new company** Our client provide installation, maintenance, repair and replacement services to both residential and commercial customers. **Your new role** Maintain office operations by receiving and distributing communications; successfully managing inbound and out-bound customer...
-
Manager, Customer Experience
4 weeks ago
Auckland, New Zealand Rockgas Limited Full timeJob Description Outstanding new senior leadership opportunity in a market leading national business where you get to use your strategic agility and proven customer and business experience to drive results and make an impact!The opportunity (role): As the leader of a new team of dedicated customer professionals focused on our B2C channel, we need you to:...
-
Manager Customer Experience
6 days ago
Auckland, New Zealand Clarus Full timeThis is an outstanding new senior leadership opportunity in a market leading national business where you get to use your strategic agility and proven customer and business experience to drive results and make an impact!As the leader of a new team of dedicated customer professionals focused on our B2C channel, we need you to:Drive the development, delivery,...
-
Manager, Customer Experience
4 weeks ago
Auckland City, New Zealand Rockgas Limited Full time**Company Description** Mō mātou - What is our story?** Clarus Group safely delivers the vital energy New Zealand needs to thrive today and in the future. From small beginnings in Taranaki, our Rockgas, Firstgas, Firstlight, Flexgas and Gas Service NZ operations now span the length and breadth of Aotearoa — so you’re never far away from our good...
-
Telesales & Customer Service Representative
6 months ago
Auckland City, New Zealand Rentokil Initial Full time**The main duties for this role include**: - Managing the call cycle to ensure all clients are proactively contacted - Actively identifying and executing sales opportunities on every call - Managing the day-to-day administration requirements of your customer - Providing excellent customer service on every inbound call - Proactively identifying sales...
-
Customer Service Representative
3 months ago
Auckland City, New Zealand Atlantis Health Full timeAtlantis Health was founded in 1996 with a clear goal: to improve understanding of the factors influencing medication adherence and optimize this key behaviour among people living with long-term health conditions. Based on the depth of experience acquired in the past 25 years, we have developed proprietary data-driven tools and technologies that enhance...
-
Customer Experience Manager
1 month ago
Auckland, New Zealand Cultivate Recruitment Full timeAbout KineticAs part of Kinetic globally, you'll join an organisation enjoying phenomenal growth and a chance to be part of a significant urban bus transport network in New Zealand. Kinetic is the amalgamation of NZ Bus and Go Bus and has 20 urban depots across five cities, with over 2,000 staff operating 1,400+ vehicles. Committed to a sustainable future,...
-
Customer Service Representative
6 months ago
Auckland City, New Zealand Atlantis Health Full timee **Atlantis Health** Atlantis Health was founded in 1996 with a clear goal: to improve understanding of the factors influencing medication adherence and optimize this key behavior among people living with long-term health conditions. Based on the depth of experience acquired in the past 25 years, we have developed proprietary data-driven tools and...
-
Telesales / Customer Service Person
2 months ago
Auckland City, New Zealand Alsco Full timeAuckland City, New Zealand Reference: 6679169 We're on the lookout for a dynamic, enthusiastic, and customer-focused individual to join our team as a Sales Customer Experience Agent at Alsco, the global service leader and market pioneer in New Zealand! As a Sales Customer Experience Agent, you'll play a key role in nurturing and growing our existing...