Manager Customer Experience

2 days ago

Auckland, New Zealand Clarus Full time

This is an outstanding new senior leadership opportunity in a market leading national business where you get to use your strategic agility and proven customer and business experience to drive results and make an impactAs the leader of a new team of dedicated customer professionals focused on our B2C channel, we need you to:Drive the development, delivery, and continuous enhancement of the end-to-end customer experience strategy that aligns with Rockgas' strategy;Ensure consistent, high-quality service at each touchpoint of our customer journey, driving customer retention and growth, satisfaction, and loyalty;Profitably grow the B2C channel and optimise the financial return, customer growth and retention, and the effective management of the Rockgas/outsource arrangement.Let's talk about you:You are a rare breed of leader who can demonstrate strong business acumen and commercial judgement along with excellent analytical and strategic thinking skills. You have extensive experience as a senior leader in customer and/or business development roles in retail and/or B2C, with a proven track record of driving and delivering successful customer strategies, performance, great process, and tangible results. You will also be able to demonstrate achieving success through managing an outsource partner and prior experience of being able to be hands-on as well as strategic.You are an outstanding people leader and coach who loves supporting and enabling others to develop and grow and enjoys celebrating their successes. As well as being comfortable with complexity, you strive for continual improvement and thrive on delivering exceptional results in whatever you do. Your exceptional relationship management and influencing skills, energy, and strong organisational skills to pull all the moving parts together to get the job done will set you apart as a high achiever in this role.What's in it for you:At Rockgas (part of the Clarus Group), you'll be valued for who you are, rewarded for what you do and supported to thrive. Alongside your competitive salary and STI (incentive) opportunity, you'll get a whole host of extra benefits including additional leave entitlements, flexible working arrangements and free insurances and health checks. Our award-winning wellness programme recognises you're more than the job you do and supports you with initiatives like an annual wellness grant and access to professional wellbeing services for you and your whanau. We'll also fuel your professional development and help you build the career you want in an environment where you can flourish, surrounded by great colleagues.A Bright Future With Clarus GroupClarus Group safely delivers the vital energy New Zealand needs to thrive today and in the future. From small beginnings in Taranaki, our Rockgas, Firstgas, Firstlight, Flexgas and Gas Service NZ operations now span the length and breadth of Aotearoa — so you're never far away from our good energy. Clarus Group is helping drive sustainability by laying the foundations for the decarbonisation of our network and developing green alternatives like New Zealand's first renewable biomethane and hydrogen pipeline projects. We care about the communities where we live and work and are guided by principles of inclusiveness, kaitiakitanga and excellence.Want to work where your experience and expertise are valued and rewarded, where you're surrounded by great people and supported to develop personally and professionally? Fill your workday with good energy at Clarus Group by clicking the link below before applications close on 10 December 2024 or get in touch with Jacqui Cummack on ****** for a copy of the full job description.We will start to process and progress applications before the close date so we recommend getting your application in for this great role as early as you can.
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