Customer Service Office Support

4 weeks ago


Auckland City, New Zealand HAYS Full time

Do you enjoy customer service? If yes, this role is for you

**Your new company**

Our client provide installation, maintenance, repair and replacement services to both residential and commercial customers.

**Your new role**

Maintain office operations by receiving and distributing communications; successfully managing inbound and out-bound customer service/sales calls to effectively maintain a full schedule; planning and scheduling jobs; updating the company database; and assisting and co-ordinating customers and staff.

Key Tasks:

- Coordinating technicians by managing schedules
- Schedule jobs including well-organised area planning
- Create and maintain accurate client and job details
- Liaise with technicians regarding jobs and planning to ensure smooth operations
- Manage office stock and inwards goods, and ready parts for collection
- Confirm scheduled jobs
- Follow-up customer service calls
- Outbound telesales/service calls to existing customers to maintain a full schedule
- Answer questions about products and services
- Ask questions to understand customer requirements and close sales
- Liaise with customers and direct enquires to the relevant person
- Accurately maintain and update the company database
- Undertake any special projects that may be directed from time to time
- Assist with other general office tasks as directed

**What you'll need to succeed**
- Plan and coordinate work to meet employer and customer expectations by providing an efficient, friendly and helpful service.
- Develop a sound knowledge of products and services and be able to describe/explain them to customers.
- Demonstrate the ability to analyse issues and resolve appropriately and demonstrate ability to offer solutions.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2801689



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