Operational Analyst

2 months ago

Christchurch, New Zealand IAG New Zealand Full time

Have meaningful impact as an Operational Analyst.

As part of the largest insurance group in Aotearoa|New Zealand and Australia, we’re here for you. Are you ready?

YOUR ROLE

ABOUT YOU

We are looking to use the fantastic internal talent we have here at IAG. We’re after the following skill set so you can succeed in this role.- Service Desk Analyst or Helpdesk background with two years’ experience in delivery, implementation, and operation of operations services.- Knowledge of delivery, implementation, and operation of service desk services.- Ability to build and maintain good working relationships.- Strong communication and presentation skills.- Confidence in liaising with all levels of customers and management.- Strong understanding of business systems.- Excellent written and verbal communication.- Excellent judgement and decision-making capabilities.- Ability to identify and solve problems through analysis and planning.- Proactive and self-starter.- Ability to work effectively in a team environment.- Adaptability and willingness to learn new technologies and skills.

Required:
- This role will entail some afterhours work as the team support apps 24/7.- Minimum two years' experience in the IT industry.- Strong technical background with experience in incident, problem, and change management processes.- Experience working with ticketing systems such as Jira or ServiceNow.- Strong troubleshooting and problem-solving abilities with the ability to identify root cause and implement resolutions.- Ability to work with business stakeholders and understand business needs.- Excellent communication skills, both verbal and written.

Advantageous:
- Knowledge of the insurance business and it's systems- Experience with scripting or automation tools i.e. PowerShell- Familiarity with SQL Database querying

Applications close Monday, 28 October 2024.

ABOUT US

IAG is not only the largest general insurance group in Aotearoa|New Zealand and Australia, underwriting over $AUD13 billion of premium per annum, we’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - AMI, NZI, State Insurance, NRMA Insurance, CGU and WFI to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

IAG you’re not just part of one brand, you’re part of a large purpose-led Trans-Tasman group dedicated to making your world a safer place.

We’re ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us.

At IAG you can enjoy:
- Flexibility and support so you can live life to the full.- Carers and parents hub and support.- Work in a team who care about people and community.- Grow through dynamic Trans-Tasman secondments- Keep your skills current and accredited with the IAG Academy portal

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