It Service Desk Analyst

3 weeks ago

Christchurch, New Zealand Foodstuffs South Island Limited Full time

Select how often (in days) to receive an alert: Business Unit:  Foodstuffs South Island Limited Job Type:  Full time Job End Date:  About usWe're a team of 14,000 who make sure South Islanders have access to the groceries and essentials they need. Proudly 100% Kiwi-owned and operated, our co-operative has more than 200 PAK'nSAVE, New World, Four Square, Raeward Fresh and On the Spot stores feeding the South Island. We value being at the heart of our communities, like we've always been, to make the South Island a better place – for today and for many generations to come. From sunny Golden Bay all the way to Stewart Island, there's a Foodstuffs store serving you and your whanau. Our success is down to our people who bring their skills, experience, passion, and expertise to make Foodies an amazing and rewarding place to work. Our co-op has a wide variety of roles to offer, and endless opportunities for development.Our valuesAt Foodies, together we drive success to be our best and care for our whanau. We recognise that it takes a collective effort to achieve success, and we thrive on fostering a culture of collaboration to drive innovation and embracing challenges as a united team. We are committed to supporting our people, and to positively impact the lives of South Islanders every day.About the roleWe are seeking a self-motivated person to join our IT Service Desk Team. This role within Foodstuffs Digital Services Support is based at our Christchurch Support Office and will involve shift work on a 24/7 rotational basis (37.5 hours a week).The successful applicant will be part of a team providing monitoring, phone and other IT support for problems and requests that occur on our wide range of information systems. This is a customer focused IT position. You will be comfortable learning new software applications and business processes. Training will be provided where necessary. Experience in supermarket operations is an advantage. The dynamics of the role suit someone that is well organised and enjoys a busy team environment.About youWe're looking for someone with:At least 3 years' relevant experience or an IT-related tertiary qualification. A strong understanding of general PC use in a Windows environment. Good knowledge of IT systems and competence in core software packages such as MS Word, Excel and Teams. Experience working in a call centre including phone answering and interrogation techniques.Experience being able to work unsupervised in a remote working environment. Experience in IT systems monitoring will be an advantage. Excellent verbal and written communication skills and patience.The drive to engage in the continued learning of our business processes.Be available to work on a 24/7 rostered basis.Don't Meet Every Requirement?We encourage you to apply anyway. We are looking for individuals with diverse experiences and are keen to hear from those who believe they have the drive and potential to succeed in this role.What we offerOur approach to flexible working is based on trusting and empowering our people to manage their time and deliver results while balancing the needs of their personal lives.We're committed to equitable outcomes, and we offer additional paid parental leave, free period products and financial health checks to name a few.We support your wellbeing with Southern Cross health insurance for you and your family after a qualifying period, discounts at local gyms, access to online wellbeing tools, and a prayer and privacy room onsite.You can access Enhanced leave; Lifestyle leave and sick leave from day one of joining the Foodies team.We offer continuous learning and professional growth, as well as access to our extensive online training library and endless opportunities.We're proud of our supportive team environment, and our positive and friendly culture that's made fun by Furry Friend Fridays and monthly social eventsOur Papanui based office has free carparking and an in-house café.How to applyReady to take on the challenge? We'd love to hear from you – apply now. If you have any questions, please reach out to our recruitment team at ****** South Island is a Pride Pledge organisation, and we are committed to an inclusive workplace where everyone thrives, every day and we celebrate our diversity as strength. 
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