Customer Experience Owner

1 week ago

Auckland, New Zealand Asb Bank Full time

We have an opening for an outstanding professional to join ASB's Lend and Protect (L&P) Tribe. As part of the Home Loan & Insurance propositions workstream, you will deliver innovative experiences and propositions for our customers that help them achieve their home ownership goals.As a Customer Experience Owner (CXO), and key member of the workstream's Leadership team you will lead squad(s) to deliver new customer propositions, optimise process and policy, and assess innovation opportunities to support the wider workstream.You will be responsible for your squad outputs, guiding your team to deliver outcomes through a focus on business impact and customer outcomes, shifting away from how we do things today and focusing on the future. You will work closely with Personal and Business Bank stakeholders, ASB's lending transformation programmes, and other CXO's in the workstream and wider tribe.If the customer is at the heart of what drives you, then this role is for you.You'll offer extensive experience in financial services and customer experience delivery, bringing your insights and innovation mindset to enable delivery winning customer propositions. You are someone who can adopt a strategic view, enable others to share a vision for the future, and balance delivering new experiences with maintaining existing experiences.You are articulate and know how to provide clarity so others are clear about the work that needs to be delivered, and are empowered to do it. You'll be excellent at collaborating with other teams to deliver value in a larger programme.Managing risk and delivering value are key to this role's success: You are results driven and have experience measuring value against business metrics. A solid understanding of risk will ensure delivery and risk management is adhered to.Nga mea kia whai angitu ahau? | What do I need to be successful?A strong understanding of financial services and related customer needsDemonstrated ability to deliver change with business impactExperience working with a wide range of (senior) stakeholdersHe aha ta matou | What can we offer?In return, you will work for an organisation that places huge importance and focus on its people, where the sky is the limit for development and career opportunities. ASB is committed to fostering a culture that respects your unique contributions and supports your personal and professional growth.We offer a flexible and supportive work environment with industry leading benefits that include Choice options, Health, Life and Income protection insurance plus several leave benefits.Me pehea te tono | How to apply? If we've nailed our pitch and this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you
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