Business Owner

2 weeks ago

Auckland, New Zealand Tower Insurance Ltd. Full time

Bring your Claims experience to help us transform Tower's Claims journey for our customers and our people About the role Are you ready to be part of a transformative journey? Join us as a Business Owner - ChargeUp (our claims transformation program) and play a pivotal role in the way Tower reimagines our claims process. This is an exciting 12-month opportunity to contribute to a high-impact project that will shape the future of our claims processes. What you will be doing As a Business Owner, you are at the heart of our transformation efforts. Your expertise and vision will ensure that our project delivery aligns with Tower's strategic goals. You will work closely with the Project Manager and wider program to coordinate resources and schedules, driving the project towards successful implementation. You will lead the successful delivery of the project supported by the Project Manager and Claims Leadership. We are looking for 6 Business Owners to own the following workstreams: Motor Business Owner House Business Owner Contents Business Owner Payments Business Owner Workflow Business Owner Events Business Owner Dive into the Heart of Your Responsibilities: Product Vision: Advise during the product discovery phase to align with Tower's strategic goals and mapped future state journeys. Product Champion: Advocate for innovative product designs that maximize business value. High-Level Decision Making: Make informed decisions to progress scope and delivery. Feedback Loop Advocate: Promote regular, transparent feedback across stakeholders. Benefits Realisation: Define and track expected business benefits and outcomes. Continuous Improvement: Identify and advocate for business process improvements. What You'll Need The ideal candidate possesses deep claims knowledge and is enthusiastic about leveraging their expertise to transform the claims journey for our customers. To be successful in this role, you will also demonstrate the following: A minimum of 5 years' experience in the insurance industry Knowledge of Claims and processes A customer centric approach Ability to engage effectively with diverse skill sets and teams (technical experts, front line, multi-location, Senior/ Executive leadership) Ability to build sustainable relationships with stakeholders based on trust and a common vision/ goal, adapting to different needs to gain buy-in and support for workstream initiatives Strong planning and critical thinking skills Aptitude for keeping up to date on future trends, identifying opportunities, and developing innovative solutions Experience working in an agile environment and with backlog management Understanding of risk management Ability to navigate change and ambiguity in a dynamic environment, remaining calm under pressure. Our Commitment We pride ourselves on encouraging everyone to bring their whole selves to work, embracing diverse opinions, experiences, and backgrounds. Our commitment is to create an inclusive workplace where our people come first, feel valued, safe, and respected. If you feel comfortable doing so, please let us know early in the process. What we'll bring to the table In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees. Highlights include: Our people come first as we offer 16 weeks of paid leave for the primary carer and 4 weeks of paid leave partner's leave. A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional eight days of leave. So up to six weeks off Annual Performance Review where you get to showcase your progression. Wellness leave instead of sick leave so you can proactively look after your health and wellbeing. Career growth - we promote internal capability; we also have programmes that recognise star performers. Flexible workplace opportunities at our beautiful 6 Green Star Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas. Discounts on Tower insurance products of up to 50% Free Life Insurance of up to four times your annual base salary Paid parental leave top up for 16 weeks. Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club, Warehouse Stationery and more. Apply now: If you are passionate about leading transformative projects and eager to take on a challenging and rewarding role, we would love to hear from you. Apply now to be a part of our innovative journey at Tower Please note: We're eager to get the right person on board as soon as possible. We don't have set closing dates, so we'll start reviewing applications as they come in. Don't wait—apply now to make sure you're considered. #J-18808-Ljbffr

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