Customer Experience Owner

3 weeks ago

Auckland, New Zealand Asb Bank Full time

Customer Experience Owner - Modern Workplace If you're a skilled Digital Workplace Experience Owner, or an enterprise IT Manager, or a seasoned Product Owner with extensive experience managing physical, virtualised Endpoint fleets, passionate about improving enterprise digital work experience and looking to step into a strategic role with a big impact, keep reading
About us: At ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plans for their families and future.
Our products don't just serve ads or stream content - they underpin our economy and touch people's lives.
To enable our people to do their best work every day so that they can provide best service to our customers, our platform needs to provide the best digital workplace experience and keep on simplifying technology for our people.
About the Platform: We have an opening for a CXO (Product Owner) to join our Digital Workplace Platform, supporting ASB's modern workplace, which is having your ideal office environment with all the tech stuff taken care of for you, creating a flexible and efficient space where you can focus on helping our customers without worrying about IT hiccups.
In the Digital Workplace Platform, this covers equipment, collaboration tools, services, and just about everything to make your work easier and more productive.
As a CXO/Product Owner within this Platform, your focus will be working with the squads that support Staff Experience - all about how our people feel and interact with the modern workplace, enabling the tools and capabilities to create a positive environment that supports our customers in getting One Step Ahead.
This requires a ton of collaboration within and outside of the Platform, with partners, vendors, and the Service Ownerships team to deliver a performant, safe, secure, and continuously improving digital workplace for our 5000 people.
What is a CXO?
A Customer Experience Owner is called different things in different organizations (like Product Owner or Product Director) but at ASB it's someone who brings out valuable, engaging stories into a living roadmap, builds and maintains a clear understanding of customer needs, sets the delivery of the roadmap with stakeholders and collaborates with our internal customers to create and maintain a prioritised backlog.
They convey the strategic vision and the Platform's goals to the squads, ensure this is upheld throughout planning and delivery, helping squads make decisions on trade-offs and prioritisation, manage risks within the Platform and identify actions to remediate risks in an agreed time frame, ensure highly available and resilient services, planning and managing finances and vendor relationships.
The CXO is all about collaborating, meaning you'll be the internal customers' go-to person, keeping them looped into the journey with a firm grip on their needs and upcoming demands.
This will involve collaborating with the Platform leadership team, other Platforms, and Tribes across ASB to help us manage risks and dependencies, perform controls, and remove blockers.
About you: While any previous CXO, enterprise IT Management, or Product Ownership experience would get us jumping, we'd really love previous modern or digital workplace experience, especially in playing a leadership role.
If you have a desire to step into a role with heaps of commercial focus, then this is the perfect role for you.
In this role, the focus is on applications delivery, endpoint security, workstations, and virtual compute capabilities and owning applications and services like VMWare, Azure Virtual desktop, Windows365, PatchmyPC, and DigitalAirlock - so experience with these technologies is a bonus.
You'll be someone who can adopt a strategic view of the Platform, enable others to share a vision for the future, tie activity into budgets, with the ability to wrap your head around all aspects of delivering a great, future-fit customer experience and lead discussions and prioritisation with stakeholders.
What's in it for you?
In our diverse and accepting environment, our people grow their agile mind-set, learn, evolve, and utilise their skills, while being empowered to make decisions.
We offer a competitive salary and bonus, great banking benefits, heaps of personal and career development opportunities, flexible working styles, extra holidays, and parental benefits.
Next steps: If we've nailed our pitch and this role sounds like it might be the one for you then please click "apply", we'd love to hear from you
Job details Reference #: PR157367 Posted on: 08 Oct 2024 Location(s): Auckland, North Wharf Expertise: Customer Experience, IT (Other), IT Applications, Product Management #J-18808-Ljbffr

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