Customer Experience Owner
2 months ago
**Mo te tūranga | About the Role**:
We have an opening for an outstanding professional to join ASB's Lend and Protect (L&P) Tribe. As part of the Home Loan & Insurance propositions workstream, you will deliver innovative experiences and propositions for our customers that help them achieve their home ownership goals.
As a Customer Experience Owner (CXO), and key member of the workstream's Leadership team you will lead squad(s) to deliver new customer propositions, optimise process and policy, and assess innovation opportunities to support the wider workstream.
You will be responsible for your squad outputs, guiding your team to deliver outcomes through a focus on business impact and customer outcomes, shifting away from how we do things today and focusing on the future. You will work closely with Personal and Business Bank stakeholders, ASB's lending transformation programmes, and other CXO's in the workstream and wider tribe.
If the customer is at the heart of what drives you, then this role is for you.
**Mōu |About you**:
You'll offer extensive experience in financial services and customer experience delivery, bringing your insights and innovation mindset to enable delivery winning customer propositions. You are someone who can adopt a strategic view, enable others to share a vision for the future, and balance delivering new experiences with maintaining existing experiences.
You are articulate and know how to provide clarity so others are clear about the work that needs to be delivered, and are empowered to do it. You'll be excellent at collaborating with other teams to deliver value in a larger programme.
Managing risk and delivering value are key to this role's success: You are results driven and have experience measuring value against business metrics. A solid understanding of risk will ensure delivery and risk management is adhered to.
**Ngā mea kia whai angitū ahau? | What do I need to be successful?**
- A strong understanding of financial services and related customer needs
- Demonstrated ability to deliver change with business impact
- Experience working with a wide range of (senior) stakeholders
**He aha tā mātou | What can we offer?**
In return, you will work for an organisation that places huge importance and focus on its people, where the sky is the limit for development and career opportunities. ASB is committed to fostering a culture that respects your unique contributions and supports your personal and professional growth.
We offer a flexible and supportive work environment with industry leading benefits that include Choice options, Health, Life and Income protection insurance plus several leave benefits.
**Me pēhea te tono | How to apply?**
If we've nailed our pitch and this role sounds like it might be the one for you then please click "apply"we'd love to hear from you
**Job details**:
- Reference #- WP158530- Posted on- 11 Nov 2024- Location(s)- Auckland- Expertise- Customer Experience, Leadership, Lending, Product Development, Product Management, Retail Banking- Work type(s)- Full Time Application closes on 24 Nov 2024 21:00
-
Customer Experience Owner
3 months ago
Auckland City, New Zealand ASB Group Full time**If you're a skilled Digital Workplace Experience Owner, or an enterprise IT Manager, or a seasoned Product Owner with extensive experience managing physical, virtualised Endpoint fleets, passionate about improving enterprise digital work experience and looking to step into a strategic role with a big impact, keep reading!** **About us**: At ASB, we're all...
-
Experience Leader
4 days ago
Auckland City, New Zealand GrowPro Experience Full time**About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...
-
Customer Experience Owner
3 weeks ago
Auckland City, New Zealand ASB Group Full time**If you are an experienced Digital Identity leader or a seasoned Customer Digital Identity Product Owner with extensive expertise in supporting Customer Identity experiences, managing Digital Identity solutions, and you are passionate about transforming the enterprise digital identity landscape while seeking a strategic role with significant impact, please...
-
Customer Experience Owner
3 weeks ago
Auckland, New Zealand Asb Bank Full timeCustomer Experience Owner - CXO Customer Identity & Access Management (CIAM)If you are an experienced Digital Identity leader or a seasoned Customer Digital Identity Product Owner with extensive expertise in supporting Customer Identity experiences, managing Digital Identity solutions, and you are passionate about transforming the enterprise digital identity...
-
Product Owner
7 months ago
Auckland City, New Zealand HAYS Full timeStep up in this Intermediate Product Owner role and grow in the e-commerce space! **Your new company** One of NZ's most exciting start-ups known for their great culture! **Your new role** As a Product Owner, you will support their e-commerce, work with stakeholders and leadership team in enabling the product vision and product roadmap, you will be...
-
Technology Product Owner
7 months ago
Auckland CBD, New Zealand BNZ Full time**Ko mātou tēnei | This is Us** Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise 'If you can imagine a better future, let's find a way'. We're on a mission to become New Zealand's best digital bank, dedicated to supporting our colleagues and ngā...
-
Product Owner
4 months ago
Auckland City, New Zealand ANZ Banking Group Full time**Req ID**: 76805 **Department**: Insto Ops Client Services **Division**: Institutional **Location**: Auckland Ko Mātou - About Us Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions...
-
Product Owner
1 week ago
Auckland City, New Zealand Valocity Full time**About Valocity**: Our award-winning team of game-changers drive transformation and world-class innovation across the entire mortgage valuation process. Combining our data, technology, and people, the Valocity dream team works collaboratively to streamline the home buying journey for people around the world. With offices in New Zealand, Australia, and...
-
Product Owner
7 months ago
Auckland City, New Zealand Vector NZ Full timeProduct Owner - Full-time - Engagement type: Permanent - Employee - Department: Vector Technology Solutions (VTS) **About Us** We’re a team on a mission to revolutionise the way energy data is managed, accessed, and used globally. The software we build aims to liberate the energy information crucial to energy innovation. At VTS, we’re big enough to...
-
Product Owner
5 months ago
Auckland City, New Zealand Vector NZ Full timeProduct Owner Full-time Engagement type: Permanent - Employee Department: Vector Technology Solutions (VTS) **About us** We’re a team on a mission to revolutionise the way energy data is managed, accessed, and used globally. The software we build aims to liberate the energy information crucial to energy innovation. At VTS, we’re big enough to solve...
-
Product Owner
6 days ago
Auckland City, New Zealand Teletrac Navman Full timeTeletrac Navman is seeking an accomplished Product Owner to join us and inspire, create, enhance and scale our software telematics products. Based in Mexico, you will translate strategic ideas into epics and features by following and executing the product development life cycles from ideation to delivery. Working with the wider Product Management team,...
-
Product Owner
7 months ago
Auckland City, New Zealand Teletrac Navman Full timeTeletrac Navman is seeking an accomplished Product Owner to join us and inspire, create, enhance and scale our software telematics products. Working with the wider Product Management team, Global R&D, Operations, and other key business stakeholders and reporting to the Director, Product Design, in California, this critical role will help to design, develop...
-
Assistant Product Owner
7 months ago
Auckland City, New Zealand Auckland Transport Full timeAuckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will...
-
Product Owner
7 months ago
Auckland City, New Zealand Shred-X Full timeAt Freightways, our mission is to provide our senders and receivers with exceptional customer experience. We follow a digital-first approach, enabling our customers via simple, effective self-service solutions. We want our customers innovating and leading, just as much as we do. We are at the beginning of a new wave of digital opportunities. Not only are we...
-
Customer Experience Coordinator
4 weeks ago
Auckland, New Zealand Ventia Pty Limited Full timeCustomer Experience Coordinator **Date**:12 Dec 2024 **Location**:Auckland, AUK, NZ, 1011 **Company**:Ventia **What’s in it for me?** - ** Fixed Term Contract**: - Strong, supportive, and collaborative team - Potential growth opportunities within the wider Ventia business **About the Role** Ventia is seeking an experienced Customer Experience...
-
Product Owner
7 months ago
Auckland City, New Zealand TOWER Insurance Full time**Why you'll love working with Tower** At Tower, we live and breathe our values - they are at the heart of every interaction. **Our people come first, **we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work...
-
Product Owner
4 weeks ago
Auckland City, New Zealand Auckland Council Full time**Great role where you can make an impact**: - **Working with iconic Auckland organisations like the Zoo and Art Gallery**: - **Full time permanent role based in the CBD, with hybrid working model**: - **Collaborative team culture where staff are valued and supported** **He angitūtanga: The opportunity** We are looking for an exceptional Product Owner...
-
Product Owner
1 week ago
Auckland City, New Zealand RWA Technology People Full timeCentrally located with hybrid WFH/office work - Join a great team with an amazing culture - Opportunity to work with cutting-edge technology Full Job Description **What you'll be doing**: Reporting to the Head of Technology, you will play an integral role in streamlining existing platforms while identifying new and emerging products to enhance and position...
-
Product Owner
4 days ago
Auckland City, New Zealand RWA Technology People Full timeCentrally located with hybrid WFH/office work - Join a great team with an amazing culture - Opportunity to work with cutting-edge technology Full Job Description **What you'll be doing**: Reporting to the Head of Technology, you will play an integral role in streamlining existing platforms while identifying new and emerging products to enhance and position...
-
Assistant Product Owner
6 days ago
Auckland City, New Zealand Auckland Transport Full timeAt Auckland Transport we're on a continuous journey to change the way we deliver service to our customers. We're working to shape our city and provide transport choices for a growing, vibrant Auckland. Our people are a diverse team of forward thinking, passionate individuals who provide innovative and realistic insight to the city's transport challenges. As...