Chat Support Officer

2 weeks ago

Nelson, New Zealand Sonic Automotive Full time

Job Description: Sonic Automotive is seeking a part-time Chat Support Officer to join our team in Nelson, NZ.As an Associate Level position, the ideal candidate will have at least 4 years of experience in a customer service or support role.We are looking for a hardworking and adaptable individual who can thrive in a fast-paced environment.Responsibilities: - Provide chat support to customers, answering inquiries and resolving issues in a timely and professional manner - Collaborate with other team members to ensure a seamless customer experience - Utilize project management skills to prioritize and manage multiple chat conversations simultaneously - Maintain a high level of understanding and empathy in all interactions with customers - Continuously improve processes and procedures to enhance the overall customer support experience Requirements: - At least 4 years of experience in a customer service or support role - Strong adaptability and project management skills - Excellent written and verbal communication skills - Ability to work well under pressure and in a fast-paced environment - Proficiency in using chat support software and tools - A positive attitude and a willingness to learn and grow in the role Benefits: - Travel and spending expenses covered - Gym membership - Company transportation provided Equal Opportunity Statement: Sonic Automotive is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.Deadline to apply: ******** If you meet the requirements and are ready to join a dynamic team that values understanding and empathy in all interactions, we encourage you to apply for the Chat Support Officer position at Sonic Automotive in Nelson, NZ.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.

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