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Chat Support Officer

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Nelson, New Zealand Sonic Automotive Full time

Job Description: Sonic Automotive is seeking a part-time Chat Support Officer to join our team in Nelson, NZ. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a customer service or support role. We are looking for a hardworking and adaptable individual who can thrive in a fast-paced environment. Responsibilities:- Provide chat support to customers, answering inquiries and resolving issues in a timely and professional manner- Collaborate with other team members to ensure a seamless customer experience- Utilize project management skills to prioritize and manage multiple chat conversations simultaneously- Maintain a high level of understanding and empathy in all interactions with customers- Continuously improve processes and procedures to enhance the overall customer support experience Requirements:- At least 4 years of experience in a customer service or support role- Strong adaptability and project management skills- Excellent written and verbal communication skills- Ability to work well under pressure and in a fast-paced environment- Proficiency in using chat support software and tools- A positive attitude and a willingness to learn and grow in the role Benefits:- Travel and spending expenses covered- Gym membership- Company transportation provided Equal Opportunity Statement:Sonic Automotive is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law. Deadline to apply: ******** If you meet the requirements and are ready to join a dynamic team that values understanding and empathy in all interactions, we encourage you to apply for the Chat Support Officer position at Sonic Automotive in Nelson, NZ.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.