Web Chat Specialist

2 weeks ago

Nelson, New Zealand Starwood Hotels & Resorts Full time

Job Description: Starwood Hotels & Resorts is seeking a part-time Web Chat Specialist to join our team in Nelson, NZ. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer service or a related field. We are looking for someone who is reliable, resilient, and possesses strong leadership and cooperation skills. Responsibilities: - Respond to customer inquiries and provide assistance via web chat in a timely and professional manner - Resolve customer issues and complaints effectively and efficiently - Collaborate with other team members to ensure a seamless customer experience - Maintain a high level of product knowledge to provide accurate information to customers - Monitor and analyze chat interactions to identify trends and areas for improvement - Assist with other customer service tasks as needed Requirements: - 3+ years of experience in customer service or a related field - Excellent written and verbal communication skills - Strong problem-solving abilities - Ability to work well under pressure and in a fast-paced environment - Proficiency in using web chat platforms and other customer service tools - Leadership and cooperation skills - Reliable and resilient personality traits Benefits: - Parental leave - Profit sharing - Travel opportunities Working Environment: At Starwood Hotels & Resorts, we cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to creating a supportive and collaborative work environment where everyone can thrive. Deadline to Apply: August 31, 2024 Equal Opportunity Statement: Starwood Hotels & Resorts is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.

  • Web Chat Specialist

    2 weeks ago

    Nelson, New Zealand Starwood Hotels & Resorts Full time

    Job Description:Starwood Hotels & Resorts is seeking a part-time Web Chat Specialist to join our team in Nelson, NZ. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer service or a related field. We are looking for someone who is reliable, resilient, and possesses strong leadership and cooperation...

  • Web Chat Specialist

    2 weeks ago

    Nelson, New Zealand Starwood Hotels & Resorts Full time

    Job Description: Starwood Hotels & Resorts is seeking a part-time Web Chat Specialist to join our team in Nelson, NZ. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer service or a related field. We are looking for someone who is reliable, resilient, and possesses strong leadership and cooperation...

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