Client Support Assistant

1 week ago


Nelson, New Zealand Kathmandu Holdings Full time

Job Description: Kathmandu Holdings is seeking a Client Support Assistant to join our team in Nelson, NZ. As a Client Support Assistant, you will be responsible for providing exceptional customer service and support to our clients. This role is crucial in ensuring that our clients have a positive experience with our products and services. Responsibilities:- Respond to client inquiries via phone, email, and chat in a timely and professional manner- Assist clients with product information, order processing, and issue resolution- Maintain accurate client records and update information as needed- Collaborate with other departments to address client needs and concerns- Provide feedback to management on client trends and issues- Assist with administrative tasks as needed Requirements:- 2 years of experience in a customer service or client support role- Resilient and confident personality traits- Strong cooperation and attention to detail skills- Excellent communication and interpersonal skills- Ability to work in a fast-paced environment and adapt to change quickly- Proficiency in Microsoft Office and CRM software- High school diploma or equivalent Benefits:- Paid sick leave- Employee discounts- Paid overtime Working Environment:At Kathmandu Holdings, we offer a flexible environment that adapts to change with speed and efficiency. We value teamwork, innovation, and continuous improvement. As a Client Support Assistant, you will have the opportunity to grow and develop your skills in a supportive and dynamic work environment. Equal Opportunity Statement:Kathmandu Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants. All qualified individuals are encouraged to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.



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