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Chat Support Assistant

2 months ago

Nelson, New Zealand Intl Fcstone Full time

Job Description: INTL FCStone is seeking a passionate and hardworking Chat Support Assistant to join our team in Nelson, NZ. As an Associate Level position, the Chat Support Assistant will be responsible for providing exceptional customer service through chat support to our clients. Responsibilities:- Respond to customer inquiries and provide support through chat- Resolve customer issues and complaints in a timely and professional manner- Collaborate with other team members to ensure a seamless customer experience- Maintain accurate records of customer interactions and transactions- Stay up-to-date on product knowledge and company policies- Assist with other administrative tasks as needed Requirements:- Minimum of 3 years of experience in customer service or a related field- Strong communication skills and the ability to multitask- People management skills and the ability to work well in a team environment- Passion for providing excellent customer service- Hardworking and dedicated to achieving goals Benefits:- Relocation allowance for candidates moving to Nelson, NZ- Remote work flexibility- Travel and spending expenses covered- Opportunity to be part of a company that pioneers change and sets industry benchmarks Equal Opportunity Statement:INTL FCStone is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Deadline to apply: ******** If you meet the requirements and are excited about the opportunity to join a dynamic team, we encourage you to apply for the Chat Support Assistant position at INTL FCStone.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.