Customer Service Specialist

3 weeks ago

Auckland, New Zealand Kings Recruitment Ltd Full time

The Company: Our client is a Kiwi-owned and operated and for over 20 years, they have been recognised as a reputable supplier of exterior building products in NZ. They offer a wide range of high-quality masonry and hardscape products for both commercial and residential projects and are a trusted partner to may builders and architects across New Zealand and also now in Australia.
The Opportunity:
On their behalf we are seeking an experienced Customer Service Officer to join the Silverdale based team. They are looking for a highly motivated team player who is passionate about customer service and who will enjoy a busy and varied role.Responsibilities will include:

Answer all incoming customer enquires through phone, email and showroom sales
Daily processing of Orders, Invoices in a timely & accurate manner
Emailing copies of Invoices and or statements to customer when required
Investigate and resolve shipment issues, providing Proof of Delivery (POD) to customers and ensuring every order is correct.
Organising Quote documentation
Processing of Australian Orders
Coordinating and keeping the showroom immaculate and well stocked
Preparing client invoicing, credit notes and back orders.
Complete daily banking of eftpos transactions
Ordering Stationery and Office supplies to ensure the office runs smoothly
Liaise with Sales Team on orders and product queries when needed

About You:

Be able to deliver an amazing customer experience every time in a prompt and professional manner
Knowledge of Inventory processes and basic accounting skills for invoicing, credit notes etc.
Previous experience in a customer service role is essential
Adept at juggling demands and priorities. Someone who does not get flustered easily when dealing in a fast-paced environment.
Detail focused with attention to the nitty gritty.
Computer literate in MS Office, especially Outlook, Excel & Word.
Great with numbers and accurate order entry.
Experience of MYOB-Exo and Advance would be an advantage but not essential
Most important is being an honest, enthusiastic team player with a positive attitude
This is an in-house role, so it is important that the new CSR is reliable and doesn't need flexibility to WFH.
Any experience in the building industry in a similar role would be a bonus.

The Rewards:

Be part of a smart supportive, friendly close knit
A salary in the range of $65K - $75K
Onsite team gym and social team events
A very progressive company with plenty of opportunity for growth and upskilling.

This role will deliver huge potential for a person to get involved and add value to the entire operation of the business. They will enjoy the many benefits of working for a well-established, growth-oriented business, with a dedicated team, and a down to earth culture.
If you believe you can tick the boxes in the 'About You" section and are keen to apply.
Then please do so directly to or call Lisa on ******** .

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