Customer Services Specialist

4 weeks ago

Auckland, New Zealand Avanti Finance Group Full time

Thank you for your interest in this position.We have received your application from Indeed, so the first step of your application is complete.To finish your application we will email you further details.Customer Services SpecialistAvanti Finance Group is a privately owned non-bank lender operating across New Zealand and Australia. We are on a growth mission to lead and inspire our industry through innovation and the development of exceptional financial services products whilst fostering a motivated and engaged workplace culture that is centered around personal growth and high performance.The Opportunity:Due to a period of significant growth at Avanti, we're seeking passionate Customer Service Specialists to join our fantastic team. Our Customer Service Centre is the perfect place to kickstart your career in Finance with experience across a broad range of products and various aspects of the Financial Services Industry.What you'll be doing:Respond to customer inquiries and requests via multiple channels in a timely and professional manner.Identify and troubleshoot customer issues, escalating to relevant departments when necessary.Be responsible for delivering a fantastic customer experience in each and every interaction.Contribute to a great work culture where people feel engaged and take ownership.Excellent verbal and written communication skills, with a focus on clear, concise, and professional interactions.Strong ability to troubleshoot and resolve customer issues effectively and efficiently.Ability to manage multiple tasks and prioritise workload in a fast-paced environment.Customer service experience is preferred, but equally important are a positive attitude, strong energy, and passion for helping people.A collaborative team player who can work effectively with colleagues across different departments.Flexibility to handle varied responsibilities and adapt to changing business needs.Comfort using email, phone systems, and able to learn new programs.Need to know:Hours are full-time, Monday through Friday, 8.30am – 5.00pm.You'll be working from our modern office located in Newmarket.Your induction includes a one-on-one training with a dedicated buddy. We recognise that everyone learns differently, so you can progress at a pace that suits you best.You'll work closely with a small, dynamic team, contributing to both customer service excellence and broader company initiatives.The start date for this role is flexible and will begin as soon as you're available.People first @ AvantiYou matter to us We are the company that you enjoy coming to work with, and where you know you are contributing to a bigger, amazing picture. We do celebrations, whether that's at our monthly Rewards & Recognition morning tea or cultural celebrations where we love any excuse for a shared lunch or morning tea. We like to have fun, and all our teams enjoy time together over lunches, coffees, and activities as well as our company-wide social events and fun challenges.Giving back with AvantiWe give back to our community through quarterly Eat My Lunch's, and support of Duffy Books where our team have the opportunity to visit our awesome partner school to give books to the kids. Oh, and every team member is entitled to an annual Volunteer Day too where you can get paid for spending time on or in a cause close to your heart. Cool, right?Your wellbeingIf you are happy and fulfilling your potential, while feeling supported, valued and empowered, then that's a win for us Our weekly fruit deliveries and membership with Healthy Food Guide is there for you to feel good from the inside out as you enjoy recipes and meal plans, health and wellbeing tips and advice, personalized specialist advice, competitions and more.Ok, great, but now what?You're still reading, so hopefully that means you're interested in us and you may be about to Google us. What you'll find is an authentic, value-driven, kiwi owned and operated finance success story. 30 years young with an exciting future ahead – now is a great time to join us Our journey is one of continuous improvement, so curious, proactive and motivated change makers this is where you will thrive.If you're excited about this ad, then we're excited to see your application. Please check out our video as it's a really great view of who we are and hit apply now to start the conversation.Our Talent team can't wait to talk to youYou'll get a great salary package, but there's more to a rewarding job than that. We encourage you to drive your development and career journey with tools such as our online learning platform, cross training around the business, and ongoing open discussions with your Manager about your future.
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