Head of Customer Experience

2 months ago

Auckland, New Zealand ListingLogic Ltd Full time

We are seeking an experienced Head of Customer Experience with a strong focus on Revenue Operations to elevate our customer journey across Australia, New Zealand, and the UK. This role is a crucial combination of driving customer satisfaction, improving operational efficiency, and ensuring sustainable revenue growth by aligning customer success strategies with commercial goals. Specializing in Revenue Operations, you will own the end-to-end customer experience, ensuring that our clients achieve their desired outcomes while supporting the company's financial performance. You will work closely with cross-functional teams to optimize customer success processes and build strategies that support operational efficiency and revenue expansion.

Is this you?

As the Head of Customer Experience at ListingLogic, I am driven by a mission to transform every customer interaction into a lasting impression of excellence and value. In today’s fast-paced digital marketing world, businesses rely on us to provide seamless and effective solutions that drive engagement and results. My role is to champion our clients' needs, ensuring we not only meet but consistently exceed their expectations through proactive service, innovative support, and a deep understanding of their unique challenges.

I lead with a customer-centric approach, fostering a culture where feedback is celebrated and acted upon to continuously refine our offerings. By aligning technology with human touchpoints, I work to simplify and enhance our clients’ experience, making ListingLogic the trusted partner for optimizing their listings and advertising strategies. Ultimately, my commitment is to empower businesses to achieve greater visibility and success, all while feeling supported and heard at every step of their journey with us.

Your application will include the following questions:

  • Which of the following statements best describes your right to work in New Zealand?
  • How many years' experience do you have as a Head of Customer Experience?
  • Do you have customer service experience?
  • How much notice are you required to give your current employer?
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