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Chat Support Assistant

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Auckland, New Zealand Gallagher Group Full time

Job Description: Gallagher Group is seeking a Chat Support Assistant to join our team in Auckland, NZ. This part-time entry-level position is perfect for someone with at least 1 year of experience who is adaptable, confident, and possesses strong communication and emotional intelligence skills. Responsibilities:- Provide timely and accurate responses to customer inquiries via chat support- Assist customers with product information, troubleshooting, and issue resolution- Maintain a positive and professional attitude while interacting with customers- Collaborate with other team members to ensure a seamless customer experience- Keep detailed records of customer interactions and feedback Requirements:- 1 year of experience in a customer service or support role- Strong communication skills, both written and verbal- Emotional intelligence to effectively understand and respond to customer needs- Ability to adapt to changing priorities and work in a fast-paced environment- Confidence in handling challenging customer situations with empathy and professionalism Benefits:- Free food provided during working hours- Medical coverage for part-time employees- Profit sharing opportunities based on performance- A vibrant and joyful work environment that encourages collaboration and creativity Equal Opportunity Statement:Gallagher Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law. Deadline to apply: August 31, 2024 If you meet the requirements and are excited about the opportunity to join our team as a Chat Support Assistant, we encourage you to apply before the deadline. We look forward to welcoming a new member to our dynamic and supportive team at Gallagher Group in Auckland, NZ.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.