Chat Support Associate

7 hours ago

Auckland, New Zealand Nationwide Full time

**Job Title:** Chat Support Associate **Company:** Nationwide **Location:** Auckland, Auckland, New Zealand **Job Type:** Part-Time **Seniority Level:** Entry Level **Years of Experience:** 0 --- ### Job Description Are you a passionate and adaptable individual looking to kickstart your career in customer support?
Join **Nationwide** as a **Chat Support Associate** and be a vital part of a team dedicated to providing exceptional online assistance to our valued customers.
In this entry-level role, you will engage with customers through live chat, offering solutions to their inquiries while fostering a positive and supportive service environment.
### Responsibilities As a Chat Support Associate, your primary responsibilities will include, but are not limited to: - **Customer Interaction:** Respond promptly to incoming chat inquiries from customers in an engaging and friendly manner.
- **Issue Resolution:** Assist customers in troubleshooting issues, answering questions, and providing accurate information about our services and products.
- **Record Keeping:** Accurately document customer interactions, issues, and solutions provided in our internal database for future reference.
- **Feedback Collection:** Gather feedback from customers regarding their experience and relay insights and suggestions to management for continual service improvement.
- **Collaboration:** Work closely with team members and various departments to resolve complex customer queries efficiently.
- **Knowledge Upkeep:** Stay updated with product and service changes, company policies, and industry trends to provide relevant and updated information to customers.
- **Performance Target Achievement:** Strive to meet individual and team performance targets related to customer satisfaction, response time, and resolution efficiency.
### Requirements To be successful in this role, candidates should meet the following qualifications: - **Education:** High school diploma or equivalent; additional education in customer service or related fields is a plus.
- **Experience:** No prior experience required; however, any experience in customer service or support roles is an advantage.
**Personality Traits:** - **Passionate:** A genuine enthusiasm for helping people and providing a great customer experience.
- **Adaptable:** Ability to quickly change priorities and learn new tools, processes, and procedures as required.
**Soft Skills:** - **Presentation Skills:** Strong ability to communicate clearly, both verbally and in writing, to ensure customer understanding.
- **Emotional Intelligence:** Demonstrates empathy and understanding in customer interactions, effectively managing emotional dynamics.
### Benefits Joining Nationwide comes with a variety of exciting benefits, including: - **Joining Bonus:** A sign-on bonus for qualifying candidates.
- **Retirement Plan:** Access to a comprehensive retirement savings plan to help secure your financial future.
- **Company Equipment:** Provision of necessary tools and equipment to perform your duties effectively.
### Working Environment At Nationwide, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs.
We value initiative, creativity, and a proactive approach to problem-solving, allowing you the opportunity to make an impact within our organization.
### Application Process Interested candidates are invited to submit their resume and cover letter by **October 31, 2024**.
We look forward to welcoming new talent to our growing team
### Equal Opportunity Statement Nationwide is proud to be an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
--- **We can't wait to see how you can contribute to our team
**How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.

  • Chat Support Associate

    7 hours ago

    Auckland, New Zealand First American Financial Full time

    **Job Title: Chat Support Associate** **Company: First American Financial** **Location: Hamilton, Waikato, NZ** **Job Type: Part-time** **Seniority: Associate Level** **Years of Experience: 2** **Company Overview:** First American Financial is a leading provider of title insurance, settlement services, and risk solutions for real estate transactions.We pride...

  • Chat Support Associate

    3 days ago

    Auckland, New Zealand First American Financial Full time

    **Job Title: Chat Support Associate** **Company: First American Financial** **Location: Hamilton, Waikato, NZ** **Job Type: Part-time** **Seniority: Associate Level** **Years of Experience: 2** **Company Overview:** First American Financial is a leading provider of title insurance, settlement services, and risk solutions for real estate transactions.We pride...

  • Chat Support Associate

    3 days ago

    Auckland, New Zealand Nationwide Full time

    **Job Title:** Chat Support Associate **Company:** Nationwide **Location:** Auckland, Auckland, New Zealand **Job Type:** Part-Time **Seniority Level:** Entry Level **Years of Experience:** 0 --- ### Job Description Are you a passionate and adaptable individual looking to kickstart your career in customer support?Join **Nationwide** as a **Chat Support...

  • Chat Support Associate

    3 days ago

    Auckland, New Zealand Baxter International Full time

    **Job Title:** Chat Support Associate **Company:** Baxter International **Location:** Auckland, Auckland, NZ **Job Type:** Full-Time **Seniority:** Entry Level **Years of Experience:** 0 --- ### **Job Description** Baxter International is seeking a dedicated and reliable Chat Support Associate to join our dynamic team in Auckland.As a crucial member of our...

  • Chat Support Associate

    7 hours ago

    Auckland, New Zealand Baxter International Full time

    **Job Title:** Chat Support Associate **Company:** Baxter International **Location:** Auckland, Auckland, NZ **Job Type:** Full-Time **Seniority:** Entry Level **Years of Experience:** 0 --- ### **Job Description** Baxter International is seeking a dedicated and reliable Chat Support Associate to join our dynamic team in Auckland.As a crucial member of our...

  • Web Chat Associate

    7 hours ago

    Auckland, New Zealand Mosaic Full time

    **Job Title**: Web Chat Associate **Company**: Mosaic **Location**: Hamilton, Waikato, NZ **Job Type**: Part-Time **Seniority**: Entry Level **Years of Experience**: 1 --- ### Job Description Mosaic is seeking an enthusiastic and tech-savvy **Web Chat Associate** to join our dynamic team in Hamilton, Waikato.This is a part-time position perfect for...

  • Web Chat Associate

    3 days ago

    Auckland, New Zealand Mosaic Full time

    **Job Title**: Web Chat Associate **Company**: Mosaic **Location**: Hamilton, Waikato, NZ **Job Type**: Part-Time **Seniority**: Entry Level **Years of Experience**: 1 --- ### Job Description Mosaic is seeking an enthusiastic and tech-savvy **Web Chat Associate** to join our dynamic team in Hamilton, Waikato.This is a part-time position perfect for...

  • Chat Support Assistant

    8 hours ago

    Auckland, New Zealand Nisource Full time

    **Job Title:** Chat Support Assistant **Company:** NiSource **Location:** Auckland, Auckland, NZ **Job Type:** Part-Time **Seniority Level:** Associate Level **Years of Experience:** 4 --- **Company Overview:** NiSource is a leading provider of energy solutions committed to sustainable practices and innovation.We pride ourselves on delivering exceptional...

  • Chat Support Assistant

    3 days ago

    Auckland, New Zealand Nisource Full time

    **Job Title:** Chat Support Assistant **Company:** NiSource **Location:** Auckland, Auckland, NZ **Job Type:** Part-Time **Seniority Level:** Associate Level **Years of Experience:** 4 --- **Company Overview:** NiSource is a leading provider of energy solutions committed to sustainable practices and innovation.We pride ourselves on delivering exceptional...

  • Chat Support Representative

    3 days ago

    Auckland, New Zealand Jetblue Airways Full time

    **Job Title: Chat Support Representative** **Company: JetBlue Airways** **Location: Auckland, Auckland, NZ** **Job Type: Part-Time** **Seniority: Entry Level** **Years of Experience: 1** **About JetBlue Airways:** JetBlue Airways is committed to bringing humanity back to air travel.With a passion for excellent customer service and innovative solutions, we...

  • Chat Support Representative

    3 days ago

    Auckland, New Zealand Jetblue Airways Full time

    **Job Title: Chat Support Representative** **Company: JetBlue Airways** **Location: Auckland, Auckland, NZ** **Job Type: Part-Time** **Seniority: Entry Level** **Years of Experience: 1** **About JetBlue Airways:** JetBlue Airways is committed to bringing humanity back to air travel. With a passion for excellent customer service and innovative solutions, we...

  • Web Chat Manager

    4 weeks ago

    Auckland, New Zealand Auto-Owners Insurance Full time

    Job Title: Web Chat ManagerCompany: Auto-Owners InsuranceLocation: Wellington, Wellington, NZJob Type: Part-TimeSeniority: Associate LevelYears of Experience: 5---Job DescriptionAuto-Owners Insurance is seeking a skilled and dynamic Web Chat Manager to join our team in Wellington, NZ. This part-time position offers a unique opportunity for an independent and...

  • Web Chat Specialist

    3 weeks ago

    Auckland, New Zealand Marsh & Mclennan Full time

    Job Title: Web Chat SpecialistCompany: Marsh & McLennanLocation: Hamilton, Waikato, NZJob Type: Part-TimeSeniority: Associate LevelYears of Experience: 3---Job Description:Marsh & McLennan is seeking a dedicated and enthusiastic Web Chat Specialist to join our customer service team in Hamilton, Waikato. As a Web Chat Specialist, you will be the first point...

  • Web Chat Manager

    3 weeks ago

    Auckland, New Zealand Auto-Owners Insurance Full time

    Job Title: Web Chat Manager Company: Auto-Owners Insurance Location: Wellington, Wellington, NZ Job Type: Part-Time Seniority: Associate Level Years of Experience: 5 --- Job Description Auto-Owners Insurance is seeking a skilled and dynamic Web Chat Manager to join our team in Wellington, NZ. This part-time position offers a unique opportunity for an...

  • Web Chat Manager

    3 weeks ago

    Auckland, New Zealand Mosaic Full time

    Job Title: Web Chat Manager Company: Mosaic Location: Christchurch, Canterbury, NZ Job Type: Part-Time Seniority: Associate Level Years of Experience: 5Job Description:Mosaic is seeking a highly motivated and experienced Web Chat Manager to join our dynamic team in Christchurch. In this part-time role, you will be responsible for overseeing our web chat...

  • Web Chat Manager

    3 days ago

    Auckland, New Zealand Mosaic Full time

    Job Title: Web Chat Manager Company: Mosaic Location: Christchurch, Canterbury, NZ Job Type: Part-Time Seniority: Associate Level Years of Experience: 5 Job Description: Mosaic is seeking a highly motivated and experienced Web Chat Manager to join our dynamic team in Christchurch. In this part-time role, you will be responsible for overseeing our web chat...

  • Web Chat Specialist

    3 weeks ago

    Auckland, New Zealand Marsh & Mclennan Full time

    Job Title: Web Chat Specialist Company: Marsh & McLennan Location: Hamilton, Waikato, NZ Job Type: Part-Time Seniority: Associate Level Years of Experience: 3 --- Job Description: Marsh & McLennan is seeking a dedicated and enthusiastic Web Chat Specialist to join our customer service team in Hamilton, Waikato. As a Web Chat Specialist, you will be the first...

  • Web Chat Specialist

    3 days ago

    Auckland, New Zealand Marsh & Mclennan Full time

    Job Title: Web Chat Specialist Company: Marsh & McLennan Location: Hamilton, Waikato, NZ Job Type: Part-Time Seniority: Associate Level Years of Experience: 3 --- Job Description: Marsh & McLennan is seeking a dedicated and enthusiastic Web Chat Specialist to join our customer service team in Hamilton, Waikato. As a Web Chat Specialist, you will be the first...

  • Web Chat Officer

    3 days ago

    Auckland, New Zealand Marathon Oil Full time

    **Job Title:** Web Chat Officer **Company:** Marathon Oil **Location:** Auckland, Auckland, NZ **Job Type:** Full-Time **Seniority Level:** Associate Level **Years of Experience Required:** 3 **Job Description:** Marathon Oil is seeking a motivated and driven individual to join our team as a Web Chat Officer in our Auckland office.The Web Chat Officer plays...

  • Web Chat Officer

    8 hours ago

    Auckland, New Zealand Marathon Oil Full time

    **Job Title:** Web Chat Officer **Company:** Marathon Oil **Location:** Auckland, Auckland, NZ **Job Type:** Full-Time **Seniority Level:** Associate Level **Years of Experience Required:** 3 **Job Description:** Marathon Oil is seeking a motivated and driven individual to join our team as a Web Chat Officer in our Auckland office.The Web Chat Officer plays...