Chat Support Associate

3 weeks ago

Auckland, New Zealand First American Financial Full time

**Job Title: Chat Support Associate** **Company: First American Financial** **Location: Hamilton, Waikato, NZ** **Job Type: Part-time** **Seniority: Associate Level** **Years of Experience: 2** **Company Overview:** First American Financial is a leading provider of title insurance, settlement services, and risk solutions for real estate transactions.
We pride ourselves on our commitment to innovation, exceptional service, and giving back to the community through various corporate social responsibility initiatives.
Join our dynamic team as we continue to deliver outstanding service to our valued clients.
**Job Description:** As a Chat Support Associate at First American Financial, you will play a crucial role in providing timely and effective customer support via chat.
You will be responsible for assisting clients with inquiries, resolving issues, and ensuring a positive experience with our services.
This part-time position requires a dedicated individual who is resourceful, hardworking, and eager to contribute to a collaborative environment.
**Key Responsibilities:** - **Customer Interaction:** Respond to client inquiries through chat in a professional and courteous manner.
Strive to resolve issues on the first contact and follow up when necessary to ensure client satisfaction.
- **Issue Resolution:** Utilize problem-solving skills to diagnose and troubleshoot client issues effectively.
Escalate complex concerns to appropriate departments while maintaining a commitment to client service excellence.
- **Product Knowledge:** Stay informed about First American Financial's products and services to provide accurate and relevant information to clients.
Participate in ongoing training to keep knowledge current and enhance service delivery.
- **Documentation:** Maintain accurate records of client interactions and issues in the company's database.
Ensure that all communication is documented clearly for internal review.
- **Collaboration:** Work closely with cross-functional teams to address customer needs and contribute to process improvements.
- **Feedback Contribution:** Gather and share customer feedback to assist in improving service delivery and product offerings.
Participate in team meetings to discuss common issues and share best practices.
- **Community Engagement:** Actively participate in corporate social responsibility initiatives to give back to the community and enhance team morale.
**Requirements:** - **Experience:** Minimum of 2 years of experience in customer service, preferably in a chat or remote support role.
- **Education:** High school diploma or equivalent; higher education is a plus.
- **Technical Skills:** Proficient in using chat support software, Microsoft Office Suite, and customer relationship management (CRM) systems.
Ability to quickly learn new technologies and tools.
- **Personality Traits:** - Resourceful: Ability to find solutions and tackle challenges effectively.
- Hardworking: Demonstrated dedication to completing tasks efficiently and providing quality service.
- **Soft Skills:** - Excellent presentation and communication skills, with the ability to tailor responses to various audiences.
- Strong research skills to gather information quickly and accurately to assist clients.
- **Availability:** Flexibility in scheduling to accommodate peak support hours and potential weekend shifts.
**Benefits:** - Remote work flexibility, allowing you to work from the comfort of your home.
- Free accommodation options for eligible employees.
- Complimentary gym membership to support your health and wellness.
**Working Environment:** At First American Financial, we believe in giving back to the community.
As part of our corporate social responsibility initiatives, you will have the opportunity to engage in various activities aimed at making a positive impact.
Join a team that values collaboration, teamwork, and the well-being of its employees.
**Application Deadline:** To be considered for the Chat Support Associate position, please submit your application by **October 27, 2024**.
**Equal Opportunity Statement:** First American Financial is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.

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