Live Chat Officer

3 weeks ago

Auckland, New Zealand Dupont Full time

**Job Title: Live Chat Officer** **Company:** DuPont **Location:** Hamilton, Waikato, NZ **Job Type:** Full-Time **Seniority Level:** Associate Level **Years of Experience:** 2 --- **Job Description:** DuPont is seeking a highly motivated and skilled Live Chat Officer to join our dynamic customer support team in Hamilton, Waikato.
As a key point of contact for our clients, you will play an essential role in enhancing customer satisfaction and ensuring seamless communication between our customers and our diverse product offerings.
This is an excellent opportunity for an individual who is driven, hardworking, and eager to make an impact within a globally recognized organization.
**Key Responsibilities:** - **Live Chat Support:** - Respond promptly and professionally to customer inquiries via live chat, ensuring high-quality service and fostering a positive customer experience.
- Effectively communicate product knowledge, company policies, and troubleshooting steps to assist customers in real-time.
- **Issue Resolution:** - Assist customers in resolving their issues by employing strong problem-solving skills and a thorough understanding of our products and services.
- Escalate unresolved issues to appropriate departments, ensuring timely follow-up and resolution.
- **Customer Relationship Management:** - Build and maintain positive relationships with customers, employing excellent negotiation skills to facilitate successful outcomes.
- Act as a liaison between customers and internal teams, providing feedback on customer interactions to enhance service quality.
- **Reporting and Feedback:** - Maintain detailed records of customer interactions in our CRM system for future reference and analysis.
- Compile and report customer feedback to management to identify areas for improvement in products and services.
- **Team Collaboration:** - Work collaboratively with other team members to share knowledge, best practices, and training materials.
- Participate in team meetings, contributing insights that may enhance team performance and customer satisfaction.
- **Continuous Learning:** - Stay updated on product information, market trends, and customer insights to provide accurate and compelling responses.
- Participate in training and development programs to constantly enhance personal skills and knowledge base.
**Requirements:** - **Educational Background:** - Bachelor's degree or equivalent experience is preferred.
- **Experience:** - A minimum of 2 years of experience in a customer service or support role, preferably in a live chat environment.
- **Technical Skills:** - Proficient with CRM software and customer support tools.
- Familiarity with live chat platforms and online communication methods.
- **Personality Traits:** - Driven and hardworking, with a proactive approach to meeting goals.
- Strong attention to detail and a commitment to delivering outstanding customer service.
- **Soft Skills:** - Exceptional communication skills, both written and verbal.
- Strong negotiation skills, able to empathize with customers while navigating challenging interactions.
- **Work Environment Fit:** - Ability to work in a fast-paced environment, demonstrating flexibility and adaptability to changing priorities.
- Strong sense of ownership and accountability for work responsibilities.
**Benefits:** - Remote work flexibility to support work-life balance.
- Comprehensive retirement plan options to secure your financial future.
- Coverage for travel and spending expenses related to business activities.
**Working Environment:** At DuPont, we empower employees to take ownership of their roles and make impactful decisions.
We foster a culture of innovation, continuous improvement, and collaboration, ensuring that every team member feels valued and engaged.
**Application Deadline:** Please submit your application by ******** .
**Equal Opportunity Statement:** DuPont is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
--- We encourage all motivated individuals who meet the above criteria to apply for the Live Chat Officer position and become a part of our journey at DuPontHow to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.

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