Live Chat Assistant

3 weeks ago

Auckland, New Zealand Hca Holdings Full time

**Job Title:** Live Chat Assistant **Company:** HCA Holdings **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 0 ### Job Description Are you an energetic and passionate individual looking to kickstart your career in a dynamic and supportive environment?
HCA Holdings is seeking a dedicated **Live Chat Assistant** to join our team in Hamilton, Waikato.
As a pivotal part of our customer service team, you will be the friendly voice behind our live chat platform, assisting clients with their inquiries and ensuring a seamless experience.
### Responsibilities - **Customer Interaction:** Engage with customers via live chat, providing timely and accurate responses to inquiries about our products and services.
- **Problem Resolution:** Identify customer needs and offer innovative solutions to any issues they may encounter, ensuring customer satisfaction and loyalty.
- **Product Knowledge:** Maintain an up-to-date understanding of HCA's services, promotions, and policies to effectively assist customers.
- **Data Entry:** Accurately log customer interactions and feedback in our CRM system for record-keeping and analysis to enhance future customer service experiences.
- **Collaboration:** Work closely with the customer service team and other departments to communicate customer feedback and suggest improvements.
- **Continuous Learning:** Embrace training opportunities to develop skills in negotiation and creative problem-solving, contributing to personal and professional growth.
- **Quality Assurance:** Monitor live chat interactions to maintain high standards of customer service and adherence to company policies.
- **Feedback Collection:** Gather insights from customer interactions to help inform future strategies and enhance service delivery.
### Requirements - **Personality Traits:** - Energetic: A positive attitude and willingness to engage customers with enthusiasm.
- Passionate: A genuine interest in helping others and improving customer experiences.
- **Soft Skills:** - Negotiation: Ability to navigate discussions effectively, ensuring a win-win outcome for the customer and the company.
- Innovation: A creative mindset that allows for problem-solving and finding better ways to address customer needs.
- **Technical Skills:** - Proficiency in using chat platforms, email, and CRM software is a plus but not required as we will provide training.
- Basic computer skills and familiarity with online communication tools.
- **Educational Background:** - High school diploma or equivalent; further education or training in customer service is a plus.
- **Availability:** - Willingness to work flexible hours, including weekends and holidays as needed.
### Benefits - **Travel Opportunities:** Experience various work environments and locations as part of your job or company events.
- **Disability Insurance:** Comprehensive coverage to support our employees' well-being.
- **Parental Leave:** Generous leave policies to support our employees in significant life changes.
### Working Environment At HCA Holdings, we foster an environment that encourages curiosity and questioning to fuel innovation and growth.
We believe that diverse perspectives drive creativity and challenge the status quo, resulting in a supportive culture that benefits both our employees and our customers.
### Application Deadline Please submit your application by **October 26, 2024**.
HCA Holdings is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.
Join us at HCA Holdings and be a part of a team that values your contributions while providing the opportunity for growth and advancement.
Your journey starts hereHow to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.

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