Customer Service Representative

4 weeks ago

Waikato, New Zealand Resco Ltd Full time

We are looking for someone to join our enthusiastic and fun team as a customer services person. This is a full time position.
About the company: Based in Te Rapa, Hamilton; at Resco we specialise in providing commercial ablution solutions to customers nationwide and throughout the Pacific. Our proven products are perfect for busy, high use areas. We are best known for our toilet/shower partitions and wall lining systems, but also manufacture and supply screens, vanities, laboratory benches and a huge range of washroom accessories.
Because we only use rugged, solid core Compact Laminate, our panels are the smart solution for any high use and abuse situation. Our pre-finished panels are water, impact and graffiti resistant and extremely low maintenance. 
About the role: This is not your typical customer service role. We are after a good communicator, someone with a confident and friendly phone manner who pays good attention to detail. You will be looking at building plans and talking to architects, builders and end users about their projects. You will be integral in providing solutions to achieve the best outcome with products that last and look great.
This can be an entry level position.
Key responsibilities include: Quoting jobs from plansCommunicating to our clients over the phoneFollowing up on new leads to ensure opportunities are followed through.Describing our different systemsCoordinate with customers to make sure we are meeting their needsMaintain and up-date planning schedules for production, install and supplyFollowing processes to ensure all steps are taken to successfully take an opportunity to a saleCoordinate with other team members to ensure time frames are metWhat we can offer you: Off street parkingCereal barUniformAn awesome teamAnnual shut down over Christmas/New YearsIf you are... Confident on phonesA fast learnerAble to multitask and prioritise to meet deadlinesOrganisedOne for attention to detailA great communicatorA great listenerAble to work well in a team...then we will train you to suit this role.
The hours are Monday-Friday 8-5pm.
To find out more go to and if you are interested in applying and want a job description and more details email, (email protected)

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