Customer Service Representative

6 months ago

Waikato, New Zealand NZ Steel Full time

New Zealand Steel, a wholly owned subsidiary of BlueScope, manufactures and markets a range of flat rolled steel products for the building, construction, manufacturing and agricultural sectors. You may know us for our flagship COLORSTEEL® brand.

**What you will be doing**:
A position has become available with our busy customer services team for a motivated representative who can deliver a quality service to our customers. The role involves processing of orders, updating customers on their order status, handling customer enquiries on orders and resolving any order issues, the role contains a strong blend of customer care, consultative querying, technical troubleshooting, and problem solving, you will be required to manage and close out these inquiries.

Working closely with Key Account Managers you will have a portfolio of customers that you will support and delight with your attention to detail and proactive approach to communication. This is an 18 month fixed term position.

**What you will bring to the role**:
The key to your success will be your energy and enthusiasm for providing best practice customer service while working as part of an efficient and successful team.

Specifically, you will bring to the role:

- Previous experience working in a similar role providing top level customer service
- Exceptional communication and interpersonal skills both written and verbal
- Accurate and precise data entry skills
- Strong critical thinking skills with a proven ability to multitask, work well under pressure and to tight timeframes
- Be a self-starter with proven initiative and attention to detail
- The ability to develop strong relationships and be able to relate to a wide cross section of key internal and external stakeholders
- Experience in negotiation and conflict resolution
- Familiarity with order entry, credits processing and issue resolution is essential

**What we can offer**: Being part of the BlueScope brand makes us a strong and successful global company offering connections throughout the world and providing access to resources and tools from the wider business. We believe our people are our strength and embrace diversity and inclusion as we aim to have the right people in the right roles to move us into the future. We have opportunities for learning and development, unique work location, an excellent remuneration package and a supportive team environment. Does this sound like the next step in your career? Click ‘Apply’ now

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