Customer Service Representative

6 months ago

Waikato, New Zealand Asset Recruitment Full time

**About the company**

A well-known global company with its head office for New Zealand based in Hamilton, our client is the world’s largest developer, manufacturer and provider of dairy farming solutions. They supply products, systems and services for all steps in milk production across the world. This is a great opportunity for a self-starter who can manage relationships and solve problems with strategic thinking.

**About the role**
This role plays an integral part in the customer service team, providing exceptional support to external and internal customers. Ensuring that all customers receive responsive and professional attention in order to enhance the brand and experience, you also need to be personable, solutions focused and thrive on customer satisfaction.

**A typical day**
- Responding to all enquiries received and providing proactive updates to stakeholders
- Ensuring orders are accurately processed to maximise on time deliveries
- Efficiency completing all administration and reporting
- Processing warranty claims and credit returns
- Maintaining the integrity of databases and systems
- Providing exceptional customer interactions building long term lasting relationships
- Contributing positively as part of the team

**About you**

To be successful in this role you will have a customer centric focus with excellent communication skills. You thrive in a busy environment with a professional approach and a meticulous attention to detail and process. A team player with a can-do attitude, you demonstrate strong work ethic and have a drive to succeed.

**Additionally, you will possess the following**:

- An ability to liaise with a diverse range of stakeholders
- Strong communication skills, both verbal and written
- Good organisational and time management skills
- A positive attitude with a willingness to learn
- Experience in a wholesale sales environment is advantageous

If you’re ready to step into a global team and can bring the skills, passion and experience required we would love to hear from you.

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