Client Support Specialist

3 weeks ago


Dunedin, New Zealand Comcast Full time

Job Description: As a Client Support Specialist at Comcast in Dunedin, Otago, NZ, your primary responsibility will be to provide excellent customer service and support to clients. You will be the first point of contact for clients seeking assistance with their services or products, and you will be responsible for resolving their issues in a timely and efficient manner. Responsibilities:- Respond to client inquiries via phone, email, or chat in a professional and courteous manner- Provide technical support for clients experiencing issues with their services- Troubleshoot client problems and find effective solutions- Maintain accurate records of client interactions and transactions- Work closely with other departments to ensure client needs are met- Keep abreast of product updates and changes to better assist clients- Meet or exceed client satisfaction goals and metrics Requirements:- 1 year of customer service experience- Reliable and resilient personality traits- Strong people management and planning skills- Excellent communication and interpersonal skills- Ability to work in a fast-paced environment- Knowledge of relevant computer applications- High school diploma or equivalent Benefits:- Travel and spending expenses covered- Retirement plan- Profit sharing opportunities Working Environment:At Comcast, we value creativity and innovation. You will have the opportunity to bring fresh ideas and solutions to the table in a supportive and inclusive work environment. Deadline to Apply:August 25, 2024 Equal Opportunity Statement:Comcast is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.



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