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Support Specialist
2 months ago
Job Description: Franklin Resources is seeking a part-time Support Specialist to join our team in Dunedin, Otago, NZ. This entry-level position is perfect for individuals with at least 1 year of experience who are adaptable, driven, and possess strong problem-solving skills. Responsibilities: - Provide support to customers via phone, email, and chat - Troubleshoot technical issues and provide solutions in a timely manner - Assist with software installations and updates - Document customer interactions and resolutions in the CRM system - Collaborate with other team members to ensure customer satisfaction - Stay up-to-date on product knowledge and industry trends - Uphold the highest standards of ethical conduct and integrity in all interactions Requirements: - 1 year of experience in a customer support role - Strong communication skills - Ability to work independently and as part of a team - Adaptable and able to thrive in a fast-paced environment - Driven to exceed customer expectations - Problem-solving skills - High school diploma or equivalent Benefits: - Employee discounts on company products - Company-provided equipment - Joining bonus for new employees Equal Opportunity Statement: Franklin Resources is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
