Customer Service Representative

4 weeks ago

Waikato, New Zealand Noel Leeming Full time

Job Description What you will be doing?
As a Customer Service Representative, you will play a crucial part in creating a memorable experience for our customers in-store.
Yes, we offer awesome products, but we know our customers purchase from us because we also offer them expert service.  In this role, you will deal with all customer inquiries including hire purchase contracts, sales inquiries, credit applications, cash sales, handling our returns process, and helping your fellow team members.
You will also take responsibility for and proactively resolve customer issues as they arise, and you will do all you can to meet customers' expectations.
Who we are looking for?
To succeed in this role, we are looking for someone who knows what good customer service is and how to deliver it.
You will have an excellent phone manner with written and verbal skills to match, the ability to quickly learn computer systems and have a love for all things tech
Keeping calm in all situations is key and you can always find the right words to soothe the spikiest of customers.
Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers.
We are also seeking individuals who can live our values… Do you "own it"?
– Our team members walk the talk and make things happen.
Do you strive to "do good"?
– We are one team, standing up for our people, our planet, and our communities.
Do you "think customer"?
– We put the customer first in everything we do.
Hours of work are: Monday: 8:30am - 5:00pm Friday: 8:30am - 4:30pm Saturday: 9:30am - 4:00pm Sunday: 11:00am - 5:00pm Qualifications Ideally, you will have: Proven experience in retail, hospitality, or a customer-facing role Excellent Communication Skills A positive, can-do attitude The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time A passion for helping others and your team Experience using a point of sales system is beneficial An interest in tech Additional Information What can Noel Leeming offer you?
Team Card:Awesome Warehouse Group discount card for all our brands Here for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community.
Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday.
Counseling: Through Benestar, you can access free confidential counseling and advice.
Career Progression: an excellent steeping stone into other internal opportunities.
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