Customer Care Representative
2 days ago
Job Title: Customer Care Representative Company: Supervalu Location: Christchurch, Canterbury, NZ Job Type: Part-Time Seniority: Associate Level Experience Required: Minimum 3 Years ### Job Description Supervalu is seeking a dedicated and enthusiastic Customer Care Representative to join our team in Christchurch, Canterbury. This part-time position is ideal for individuals who thrive in dynamic environments, possess a resilient spirit, and are eager to provide exceptional service. As a Customer Care Representative, you will play a critical role in ensuring our customers receive the best possible support and engagement with our products and services. ### Responsibilities Customer Support: Respond promptly to customer inquiries via phone, email, and live chat, ensuring that all customers receive timely and accurate information. Problem Solving: Resolve customer issues effectively by investigating complaints, providing solutions, and following up to ensure resolution satisfaction. Product Knowledge: Maintain an in-depth understanding of Supervalu's products and services to provide knowledgeable, relevant support to customers. Feedback Collection: Gather customer feedback and insights to identify trends and recommend improvements to services or processes to enhance customer satisfaction. Documentation: Accurately document customer interactions and maintain records of customer issues, inquiries, and resolutions in the dedicated CRM system. Team Collaboration: Work closely with other customer service representatives, management, and internal departments to ensure a seamless customer experience. Performance Metrics: Meet or exceed individual and team performance metrics, including customer satisfaction scores, response times, and resolution times. Training and Leadership: Provide guidance and support to new team members as needed, sharing best practices and fostering a welcoming environment. Adherence to Policies: Ensure compliance with company policies and procedures in all customer interactions, maintaining the company's ethical standards. ### Requirements Experience: Minimum of 3 years of relevant experience in customer service or a similar role. Education: High school diploma or equivalent; further education in a related field is preferred but not mandatory. Technical Skills: Proficient with CRM systems, Microsoft Office Suite, and other communication tools; ability to learn new software quickly. Personality Traits: Resilient: Ability to handle high-pressure situations and recover quickly from setbacks. Energetic: Possess a positive attitude and the enthusiasm to engage with customers and colleagues alike. Soft Skills: Leadership: Demonstrated ability to lead by example and empower team members through support and encouragement. Time Management: Strong organizational skills with the ability to prioritize tasks effectively to manage workload in a fast-paced environment. ### Benefits Free Accommodation: Enjoy complimentary living arrangements in a supportive community environment. Medical Coverage: Access to healthcare services to ensure your well-being. Retirement Plan: Participate in a comprehensive retirement plan to secure your future. ### Working Environment At Supervalu, we prioritize employee well-being through robust health and wellness initiatives. Our team culture promotes mental, emotional, and physical health, ensuring our representatives are supported and valued. ### Application Deadline Interested candidates are encouraged to apply before October 31, 2024 . ### Equal Opportunity Statement Supervalu is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. --- Join us at Supervalu and be a key player in delivering exceptional customer experiences We look forward to your application. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. #J-18808-Ljbffr
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Customer Care Representative
5 days ago
Auckland, New Zealand Supervalu Full timeJob Title: Customer Care Representative Company: Supervalu Location: Christchurch, Canterbury, NZ Job Type: Part-Time Seniority: Associate Level Experience Required: Minimum 3 Years ### Job Description Supervalu is seeking a dedicated and enthusiastic Customer Care Representative to join our team in Christchurch, Canterbury. This part-time position is ideal...
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Customer Care Representative
5 days ago
Auckland, New Zealand Supervalu Full timeJob Title: Customer Care RepresentativeCompany: SupervaluLocation: Christchurch, Canterbury, NZJob Type: Part-TimeSeniority: Associate LevelExperience Required: Minimum 3 Years### Job DescriptionSupervalu is seeking a dedicated and enthusiastic Customer Care Representative to join our team in Christchurch, Canterbury. This part-time position is ideal for...
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Customer Care Representative
2 weeks ago
Auckland, New Zealand Supervalu Full timeJob Title: Customer Care RepresentativeCompany: SupervaluLocation: Christchurch, Canterbury, NZJob Type: Part-TimeSeniority: Associate LevelExperience Required: Minimum 3 Years### Job DescriptionSupervalu is seeking a dedicated and enthusiastic Customer Care Representative to join our team in Christchurch, Canterbury. This part-time position is ideal for...
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Customer Care Representative
5 days ago
Auckland, New Zealand Supervalu Full timeJob Title: Customer Care RepresentativeCompany: SupervaluLocation: Christchurch, Canterbury, NZJob Type: Part-TimeSeniority: Associate LevelExperience Required: Minimum 3 Years ### Job Description Supervalu is seeking a dedicated and enthusiastic Customer Care Representative to join our team in Christchurch, Canterbury. This part-time position is ideal for...
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Customer Care Representative
5 months ago
Auckland City, New Zealand NZ Post Full timeWork from the office or choose our flexi working option - Gain experience with a well-established NZ owned company - $26.78 per hour + strong training plan and development opportunities - Full-Time Permanent positions **About the Role**: To make sure our customers get the best experience, we know that every part of their NZ Post journey must be as easy and...
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Customer Care Representative
4 months ago
Auckland City, New Zealand NZ Post Full timeWork from the office or choose our flexi working option - Start as soon as possible! - $26.78 per hour + strong training plan and development opportunities **About the Role**: To make sure our customers get the best experience, we know that every part of their NZ Post journey must be as easy and seamless as possible. Our Customer Care Centre plays a huge...
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Customer Care Representative/administrator
6 months ago
Auckland City, New Zealand Chandler Macleod Full timeDo you have experience in phone-based Customer care and Administration? Do you have a proven record for delivering excellence for your customers and achieving positive results for your team? If you answered yes, then we want to hear from you. **About the role - Atu mo te mahi** We are looking for experienced Customer Care Representatives/Administrators,...
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Auckland, New Zealand Oji Fibre Solution Nz Ltd. Full timeCustomer Care Representative – Internal Sales OutboundCustomer Care Representative – Corrugated CartonOJI Fibre Solutions is one of New Zealand's leading manufacturers and suppliers of packaging solutions to a wide range of industries throughout the country. Our customers include blue chip manufacturers and marketers of packaging products to the food,...
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Auckland, New Zealand Oji Fibre Solution Nz Ltd. Full timeCustomer Care Representative – Internal Sales OutboundCustomer Care Representative – Corrugated CartonOJI Fibre Solutions is one of New Zealand's leading manufacturers and suppliers of packaging solutions to a wide range of industries throughout the country. Our customers include blue chip manufacturers and marketers of packaging products to the food,...
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Auckland, New Zealand Oji Fibre Solution Nz Ltd. Full timeCustomer Care Representative – Internal Sales Outbound Customer Care Representative – Corrugated Carton OJI Fibre Solutions is one of New Zealand's leading manufacturers and suppliers of packaging solutions to a wide range of industries throughout the country. Our customers include blue chip manufacturers and marketers of packaging products to the food,...
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Auckland, New Zealand Oji Fibre Solution Nz Ltd. Full timeCustomer Care Representative – Internal Sales Outbound Customer Care Representative – Corrugated Carton OJI Fibre Solutions is one of New Zealand's leading manufacturers and suppliers of packaging solutions to a wide range of industries throughout the country. Our customers include blue chip manufacturers and marketers of packaging products to the food,...
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Auckland, New Zealand Oji Fibre Solution Nz Ltd. Full timeCustomer Care Representative – Internal Sales OutboundCustomer Care Representative – Corrugated Carton OJI Fibre Solutions is one of New Zealand's leading manufacturers and suppliers of packaging solutions to a wide range of industries throughout the country. Our customers include blue chip manufacturers and marketers of packaging products to the food,...
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Auckland, New Zealand Oji Fibre Solution Nz Ltd. Full timeCustomer Care Representative – Internal Sales OutboundCustomer Care Representative – Corrugated Carton OJI Fibre Solutions is one of New Zealand's leading manufacturers and suppliers of packaging solutions to a wide range of industries throughout the country. Our customers include blue chip manufacturers and marketers of packaging products to the food,...
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Auckland, New Zealand Oji Fibre Solution Nz Ltd. Full timeCustomer Care Representative – Internal Sales Outbound Customer Care Representative – Corrugated CartonOJI Fibre Solutions is one of New Zealand's leading manufacturers and suppliers of packaging solutions to a wide range of industries throughout the country. Our customers include blue chip manufacturers and marketers of packaging products to the food,...
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Customer Care Representative
1 month ago
Auckland City, New Zealand NZ Post Full timeLocation: East Tamaki - Fixed Term Contract: 4th of November 2024 to 31st of January 2025 - $27.58 per hour paid fortnightly - Training provided - join us for the summer! **About the Role**: To make sure our customers get the best experience, we know that every part of their NZ Post journey must be as easy and seamless as possible. Our Customer Care Centre...
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Customer Care Representative
3 weeks ago
Auckland City, New Zealand Oji Fibre Solutions Full time**Customer Care Representative - Corrugated Carton** **Internal Sales - Outbound** OJI Fibre Solutions is one of New Zealand's leading manufacturers and suppliers of packaging solutions to a wide range of industries throughout the country. Our customers include blue chip manufacturers and marketers of packaging products to the food, primary produce,...
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Customer Care Representative
5 months ago
Auckland City, New Zealand Oji Fibre Solutions Full time**Customer Care Representative - Corrugated Carton** **Internal Sales - Outbound** OJI Fibre Solutions is one of New Zealand's leading manufacturers and suppliers of packaging solutions to a wide range of industries throughout the country. Our customers include blue chip manufacturers and marketers of packaging products to the food, primary produce,...
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Customer Care Representative
5 months ago
Auckland City, New Zealand Oji Fibre Solutions Full time**Customer Care Representative - Corrugated Carton** **Internal Sales - Outbound** OJI Fibre Solutions is one of New Zealand's leading manufacturers and suppliers of packaging solutions to a wide range of industries throughout the country. Our customers include blue chip manufacturers and marketers of packaging products to the food, primary produce,...
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Customer Care Representative
4 months ago
Auckland City, New Zealand L'Oreal Full time**ABOUT THE JOB** **L'Oréal Australia's **Operations **includes our Warehouse, Customer Care, Master Data and Supply Chain teams. These teams work in partnership with our Divisions to ensure we continuously improve our supply chain and achieve greater agility and efficiency to meet the needs of our clients. Operations have an important responsibility to...
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Customer Care Representative
5 months ago
Auckland City, New Zealand Auckland Transport Full timeWe're on a mission to wow customers and help them travel confidently across Auckland. We have a great opportunity in our friendly Service Centres assisting Aucklanders and visitors to our city with their journeys. You will be part of the day-to-day life of our people and community as they travel to work/school/holiday or just to pop in for general...
