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    5 days ago

    Auckland, New Zealand Capital One Financial Full time

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    Auckland, New Zealand Level 3 Communications Full time

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Chat Support Assistant

2 months ago

Auckland, New Zealand Alphabet Full time

Job Description: We are looking for a dedicated and motivated Chat Support Assistant to join our team at Alphabet in Hamilton, Waikato, NZ.As an entry-level position, the Chat Support Assistant will be responsible for assisting customers through online chat platforms, providing support and resolving any issues or inquiries they may have.Responsibilities: - Respond to customer inquiries and issues promptly and professionally through chat support platforms - Research solutions to customer problems and provide accurate and helpful information - Work collaboratively with team members to ensure a seamless and efficient customer support experience - Maintain a positive attitude and represent the company in a professional manner at all times - Keep detailed records of customer interactions and feedback for analysis and improvement purposes - Stay up-to-date on product knowledge and company policies to better assist customers Requirements: - Minimum of 1 year of experience in a customer service or support role - Strong communication skills, both written and verbal - Ability to work effectively in a team environment - Excellent research skills to find solutions to customer issues promptly - Dedication to providing excellent customer service and support - Motivated and eager to learn and grow within the company - Equal opportunity employer Benefits: - Retirement plan for part-time employees - Joining bonus for new hires - Free accommodation for employees in need Working Environment: At Alphabet, we nurture an entrepreneurial atmosphere, even within an established organization.We encourage creativity, innovation, and growth in all our employees, providing opportunities for advancement and personal development.Deadline to apply: ******** Join our team at Alphabet and help us provide top-notch customer support through online chat platforms.Apply now and start your journey with us.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.