Continuous Improvement Manager

3 weeks ago

Wellington City, New Zealand Wellington Free Ambulance Full time

**Introduction**:
We are looking for a Continuous Improvement Manager (CIM) to champion the development of a robust, evidence-based culture of continuous improvement within our 111 Communications Centre.

**Description**:
We are looking for a Continuous Improvement Manager (CIM) to champion the development of a robust, evidence-based culture of continuous improvement within our 111 Communications Centre.

As the CIM, you will play a pivotal role in identifying opportunities for innovation and enhancement. Your responsibilities will include researching and overseeing the integration of new technologies, processes, procedures and various initiatives. Additionally, you will leverage the insights from Quality Improvement, Complaints, and Adverse Events Investigations to identify trends and drive transformative change projects.

Your responsibilities will also encompass leading our Training and Quality team members.

What we can offer

It goes without saying that you will gain fulfilment from your work as you help to save lives, and a sense of pride knowing that you are working for a not-for-profit that is an iconic part of the Greater Wellington and Wairarapa region. As well as this the role offers:
Additional staff benefits including Employee Assistance Programme, annual flu vaccinations and great discounts at several supportive businesses across our region
Full on-the-job training and fantastic career progression opportunities
Opportunity to work for a fun, friendly and supportive team of like-minded individuals

About us

We are proud to be the only paramedic service in Wellington and Wairarapa region, and the only ones in the country who are free.

We are proud of the iconic place we hold in our community, and the high-quality, leading-edge patient care that our people deliver every day. As well as providing the emergency ambulance service for Greater Wellington and Wairarapa we also provide patient transfer services, a clinical communications centre answering calls to 111 and event medical services across the region. Each year our Clinical Communications Centre staff handle over 300 000 calls for patients across New Zealand.

We are a trusted and reliable ambulance service providing excellence in emergency response and connected services that move our communities to better health.

Wellington Free Ambulance exists to deliver an ambulance service that excels in emergency response and clinical communications underpinned by proactive partnerships to deliver equitable health and wellbeing outcomes for our community.

Wellington Free Ambulance is committed to being an equal opportunity employer with a focus on ensuring equity, diversity and inclusion to provide a stronger internal and external culture and to improve our organisational performance. We value and embrace differences in all people and encourage diverse ways of thinking and being.

**Skills and Experiences**:
Who we are looking for

**To be considered you will need**:

- Management experience
- A Level 5 qualification or equivalent experience
- Experience working with Ambulance or other Emergency Service Communications Centre technologies
- Sound understanding of quality improvement frameworks
- Excellent communication and report writing skills (written and oral)

You will ideally have an understanding of the New Zealand health sector and have:

- Knowledge of applicable legislation
- A management qualification or be prepared to work towards a management qualification
- Sound knowledge of and ability with InformCAD, AMPDS / ProQA triage, Ambulance Land Mobile Radio network or similar technology
- Knowledge of WFA and Hate Hone St John policies and procedures
- A Diploma in Emergency Medical Dispatch (EMD)

Applications close 10 March 2024.

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