Service Coordination/ Administration

3 months ago

Christchurch, New Zealand Nurse Maude Full time

Service Coordinator/ Administration - Community Nursing 1FTE

Te Mahi/About the Position

We are seeking an experienced administrator who has a passion for working with people and systems, to join our team in the key role of Service Coordinator.

This is a permanent full-time position based in our Christchurch office, working 80 hours per fortnight.

You will play a key role in the organisation, coordination, and scheduling of visits to our nursing teams supported by the Clinical Nurse Manager and Registered Nurse Coordinators and internal support services to provide a consistent and quality of service to ensure our clients receive coordinated care delivered to their homes our clinic spaces.

Key Aspects:
Proactively utilising the client management computer system, service coordinators will work as a team to ensure:

- visits are scheduled effectively and in line with service requirements.
- Management of queues and follow ups and nurse requests for all clinical services.
- an up-to-date and 'live' overview of service delivery is maintained at all times.
- effective and timely communication with our Clinical Nurse Manager and Registered Nurse Coordinators and clinical teams, including proactively responding to queries or concerns.
- Ability to work across services and have an excellent grasp of electronic patient managements systems and an excellent knowledge of our areas and suburbs across canterbury.
- Good demonstrable working knowledge of Office 365

Working with the Clinical Nurse Manager and Service Manager, the successful applicant will develop a great rapport with the clinical teams and be a part of Service Coordination Team to ensure that our clinical teams are supported to deliver excellent nursing care in the community and clinics.

He momo/About you

To be successful in this role, you will have recent experience working with clinical teams and administration teams either in the healthcare sector, or in a role where you have used computer systems to allocate workloads, problem solve and think critically, whilst maintaining an exceptional level of customer service.

You will also have the following skills:

- Exceptional customer service, and a friendly and professional manner
- Patience, flexibility and a "can do" attitude in challenging situations.
- The ability to prioritise effectively and efficiently.
- A proactive and professional communication style
- An excellent knowledge of Christchurch, Waimakariri and Selwyn district suburbs.
- Systems orientation, with intermediate to advanced computer skills

Ki te huanga/Benefits of working at Nurse Maude

As well as joining a friendly and supportive team in a varied and rewarding role, Nurse Maude offers:

- Wellbeing - The wellbeing of our staff is very important to us. We offer discounts on a range of wellbeing activities including gym memberships, massages, eye tests and glasses, mole checks and dentures
- Staff Discounts - You will have access to a range of great staff discounts with our suppliers
- Health Insurance
- Discounted healthcare through Southern Cross
- Staff Development - We encourage and support personal and professional development through study and research

Te Whakahaerenga/The Organisation

Nurse Maude is a well-known and highly regarded organisation providing nursing and homecare to some of the most vulnerable in our community. Established over 120 years ago. Nurse Maude provides services to more than 400,000 people each year, delivering over a million hours of district and specialist nursing, home support services, hospice and community palliative care and allied support.

Ki aro/Interested?

Applications close 27 July 2024, we may interview before the close date.

Job Details
Reference #
18311
Posted on
12 Aug 2024
Closes on
09 Sep 2024 23:55
Location(s)
Christchurch
Expertise
Administrator
Job level(s)
Experienced
Work type(s)
Permanent full-time
Position description (click link to view)
Service Coordinator - District Nursing - March 23.pdf

Apply

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