Desktop Service Technician
2 months ago
**Location**:
Auckland
Type:
Permanent / Full Time
Reference:
828081
- Are you an experienced Desktop Service Technician seeking a new permanent career opportunity?Due to increased business growth we are seeking an experienced Desktop Support Specialist to join a dedicated support team based in South Auckland.
Working within a Desktop Support team you will provide an exceptional level of customer support to senior executives and stakeholders.
- Minimum of 3 years IT/ICT Customer Service experience.
- Experience with helpdesk/call centre management tools including Cherwell/Altiris/HEAT/Infra/Remedy or similar Windows 7 trouble shooting
- Experience within complex scripted IT environments
- In-depth PC, laptop, and peripheral hardware knowledge/ problem solving techniques (laptop/PDA’s/VPN support essential)
- Experience in desktop and mobile telephony systems and their support
- Experience and knowledge of patching, cabling and network infrastructure
- Excellent problem solving and troubleshooting skills
- Ability to build strong relationships with customers, gaining their trust and respect.
- Dedicated to meeting the expectations and requirements of customers.
- Excellent communication skills and able to adapt styles to a variety of different audiences.
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