Desktop Support

6 months ago


Auckland City, New Zealand Sharp Brains Ltd Full time

**Deskside Support Technician - Role and Responsibilities**:

- Perform Installs, Moves, Adds and Changes (IMACD’s) of hardware and software
- Proven work experience as Apple MAC Technician or similar role etc.
- Hands on with MAC Deployment Services like JAMF or Airwatch.
- Hands-on experience With Microsoft Intune deployment and management.
- Hands-on experience with All MAC Operating Systems environments for troubleshooting.
- Good understanding of scripting for Mac devices.
- Become familiar with company’s infrastructure, key contacts, and escalations procedures as relates to other teams in the business
- Demonstrate outstanding understanding and communication skills when working with clients
- Perform break-fix support for a wide range of hardware, software and mobility issues
- Sales support during business hrs. and outside business hrs. ( weekends, holidays)
- Supporting user needs related to desktops, laptops, mobile devices, printers, VOIP phones and the like for both in office and home/remote office needs
- Provisioning, configuring, delivering, and setting up equipment, ensuring proper functionality and connectivity of all devices, and participating in equipment moves and changes
- Working in concert with internal IT teams to ensure the highest level of service delivery to user community
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting and maintaining Mobile Devices.
- Proven work experience with SCCM/Intune - Good to have
- Mobile Device Management - Good to have
- Mac OS knowledge - Good to have
- Experience with endpoint management software platforms, desktop provisioning technologies and PXE
- Proficiency with Windows printing and scanning operations, including installation and support of network and office devices
- Proficiency with mobile devices, including enterprise software activation, troubleshooting and support
- Strong customer service and communication skills
- The ability to work in a fast paced environment, coordinating workflow and multiple tickets/tasks
- **Preferred Skills and common tasks on the job**:

- Experience-based Windows 10 support and Apple Devices
- o BitLocker encryption
- o Configuration/imaging
- o Crash/BSOD resolution
- o Installation environment
- o General Windows OS & iOS troubleshooting
- o AirWatch for Apple

**- Hardware support and troubleshooting**
- Troubleshooting hardware issues
- Replacing desktop/laptop hardware
- Installation of peripheral devices
- Microsoft Office proficiency
- Proficiency in Word, Excel, Skype, Outlook, Access, PowerPoint (usage and support)
- Visio, Project (support)
- Able to create documentation and contribute to KB articles
- O365 support

**- Basic network troubleshooting**
- Experience working with basic network hardware (switches)
- Troubleshooting connectivity issues
- Thorough understanding of wireless/wired networks

**- Customer service skills**
- Comfortable working with people in a professional setting
- Able to provide a calming demeanor with the customer to reach a positive conclusion

**Job Type**: Permanent

Schedule:

- On call



  • Auckland City, New Zealand Milestone IT Full time

    Ellerslie Auckland location - Contract role - Excellent career progression ️ Looking for a Skilled IT Desktop Support Technician? Look No Further! ️ Introducing our exceptional Desktop Support Engineer Level 1/2 position! Are you seeking a dynamic role that combines technical expertise with excellent problem-solving skills? Look no further, as we have...


  • Auckland City, New Zealand Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...


  • Auckland City, New Zealand Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...


  • Auckland City, New Zealand Total IT Global Full time

    Main Responsibilities include: - Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance...


  • Auckland City, New Zealand Rex Tec Full time

    **About the job**: Rex Technologies, a leading IT Infrastructure services provider, is hiring currently for Desktop Support Engineer for our clients across Globally. Please find below the Job description as well as the company’s details for your reference. **ABOUT US: -** Rex Technologies, is a leading IT Managed and infrastructure services provider...

  • Casual Desktop Support

    6 months ago


    Wellington City, New Zealand Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...


  • Wellington City, New Zealand Total IT Global Full time

    Main Responsibilities include: - Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance...


  • Wellington City, New Zealand Rex Tec Full time

    **Job description** We have opening for these Locations. **Auckland** **Blenheim** **Christchurch** **Dunedin** **Greymouth** **Hamilton** **Hokitika** **Invercargill** **Napier** **Nelson** **Palmerston North** **Picton** **Queenstown** **Rotorua** **Tauranga** **Wellington** **About the job**: Rex Technologies, a leading IT Infrastructure...


  • Auckland City, New Zealand Axiom Technologies Full time

    We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. **IT Skills and Experienc**e 2+ years of Experience in Level...


  • Auckland City, New Zealand Peoplebank Full time

    One of our Clients who is a well-known, global brand who are are looking for a Desktop Support expert to deliver top notch customer service to the local business. This is a 6-month initial contract but has strong potential for further 12 month renewal. This role is based in their Ellerslie office and requires you to be on-site 5 days a week. **The...

  • Casual Desktop Support

    6 months ago


    Auckland CBD, New Zealand Total IT Global Full time

    **Main Responsibilities include**: - Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance...


  • Manukau City, New Zealand Robert Half Full time

    **The Company** A large tertiary level education centre, this organisation is passionate about supporting Kiwi's reach their full potential and find a career that they love. Partnered with a number of New Zealand businesses, they centre work to have students a job offer once they have completed a course. *** **The Role** This is a 5 week backfill cover...


  • Auckland City, New Zealand Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support for one of its esteemed clients at Auckland.** **ABOUT US: - ** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor agnostic hardware and managed service solutions globally. We work closely with our customers...


  • Auckland City, New Zealand Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support for one of its esteemed clients for Sydney location.** **ABOUT US: - ** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor agnostic hardware and managed service solutions globally. We work closely with our...


  • Auckland City, New Zealand H2R Consulting Full time

    **Location**: Auckland Type: Contract Reference: 846818 H2R Technology are seeking a level 2 - 3 Desktop Support Engineer for a long-term hourly rate contract. Provide hardware support through various large scale deployment projects, and annual technical refreshes. This company is offering extensive training and growth opportunities as you utilise your...


  • Auckland CBD, New Zealand Consult Recruitment Full time

    Our client is a leading provider in the insurance industry, committed to providing innovative solutions and superior customer service. We are currently seeking a skilled Desktop Support Engineer to join their IT team temporarily. This role is crucial in maintaining the integrity and effectiveness of our IT infrastructure. As a Desktop Support Engineer,...


  • Auckland, New Zealand Adr Centre Ltd Full time

    Help Desk & IT Support (Information & Communication Technology)About usAs the leading provider of private dispute resolution services in New Zealand, we continue to set the standard of excellence for private, domestic, and international dispute resolution.About our roleBased in the heart of Takapuna, overlooking the beach and a few steps away from cafés and...


  • Auckland CBD, New Zealand Total IT Global Full time

    Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Help desk ticketing systems. - Excellent communication relationship-building and internal customer service skills - Provide first level contact and problem resolution for customer issues. - Provide timely communication on...


  • Wellington City, New Zealand Tech Planet Full time

    We are looking for a capable resource who is customer friendly and customer focused and has a passion for desktop support and has experience with Cloud Technologies in Azure and Microsoft 365. This role will provide support onsite to end users desktop computing environment and will work with other second level desktop engineers. **IT Skills and...


  • Auckland City, New Zealand RWA Technology People Full time

    6 months contract with the possibility of an extension - Immediate start - Iconic kiwi brand based in Auckland CBD **Description**: We are currently recruiting for a Desktop Support Technician role for our client based in Auckland. It will be an initial 5 to 6 months contract (depending on the start date) to provide additional support to their busy, yet fun...