Service Desk Analyst

3 weeks ago

Christchurch, New Zealand Spark New Zealand Full time

Looking for a career not just a job?

Do you have a love for technology, exceptional communication skills and the drive to deliver exceptional customer service for our Corporate, Enterprise & Health customers? Are you a natural multi-tasker with the ability to juggle ever-changing priorities?

**About Spark**

As New Zealand's largest telecommunications and digital services company, Spark's purpose is to help all of New Zealand win big in a digital world.
We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.

We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organizational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand.

**About the Role**:
We are seeking customer inspired professionals to join our team, delivering superior service and technical solutions to our Corporate & Health customers, ensuring all inbound communication and incident handling is managed to customer expectations and within SLA's.

This role would be ideally suited to someone in a first-line service desk role ready for that next step-up. If you believe you've got what it takes and you want to be part of a winning team, get in touch today
You will need to be up for a fast paced inbound call center environment where you'll be troubleshooting with customers and obtaining accurate information whilst delivering expert customer service on every call.

On top of your passion for putting the customer first, you will need to have:
Customer service experience where you've loved handling the tough stuff
Exceptional English communication skills over the telephone
Proficient typing skills
Experience with computers and technology comprehension
Feel comfortable learning technical concepts and explaining to end users in basic terms
Troubleshooting and problem solving skills, entry level to advanced
A positive "can-do" attitude
Great teamwork skills

We support our customers around the clock so you'll need to be willing to work on a roster basis, including some weekend shifts.

We'll provide the technical training and the latest tools and systems to help you, as well as a competitive salary, a great workplace and monthly credit towards your Spark account so you can enjoy the products we offer on us. Be part of the Agile future of Spark and help us deliver on our ambition to be a winning business, inspired by customers to unleash the potential in all New Zealanders.

**WHY CHOOSE US**:
Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai

At Spark, we are constantly looking for ways to build a more inclusive culture. Our vision is for diversity and inclusion to be "how things are done at Spark", embedded into our day-to-day activities, standards, and business practices. We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability.

Sustainability: Toitū

Sustainability is a key focus for us. We are dedicated to supporting Aotearoa New Zealand's recovery and economic transformation. The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion.

Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid work visa.
- Reference #
- 42493
- Posted on
- 20 Mar 2023
- Closes on
- 31 Mar 2023
- Location(s)
- Christchurch
- Expertise
- Administration, Call Centre, Procurement, Technology
- Job level(s)
- Experienced
- Work type(s)
- Permanent full-time

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