Service Desk Analyst

3 weeks ago

Christchurch, New Zealand New Zealand Government Full time

A diverse role working in a nationwide team to deliver an internal support function with exceptional customer service
- Permanent, full-time position available in DOC offices nationwide

He angitūtanga | About the role
This is an exciting opportunity to be part of this newly created team to get stuck into a varied work portfolio. In this role no two days are the same and you will be responsible for being the first contact by providing technical support, taking ownership of customer issues, ensuring prompt resolution, and going above and beyond to provide great customer service to our staff. You will work a rostered shift to provide 7-day-a-week Service Desk operation, between the hours of 7 am and 6 pm, including out-of-hours support for critical incident escalation.

Ngā pūkenga me ngā wheako | Skills and experience

**What you'll bring to the role**:

- A passion for providing exceptional customer service
- Highly developed communication, interpersonal, and relationship management skills, with the ability to work well under pressure
- A customer centric, adaptable team approach with a can-do attitude and a real desire to help people
- Positive and optimistic approach to problem solving and troubleshooting, where you use initiative and take ownership, escalating requests and incidents to the appropriate support levels when necessary
- Demonstrated experience or knowledge of Microsoft Office/365 and Adobe

**Desirable**:

- Knowledge of the DOC Operation Model
- A relevant qualification

Mō te tīma | About the team
You will be part of a newly created nationwide team comprising of a Team Lead based in Wellington and eight Service Desk Analysts located around the country. You will be part of the wider Information Systems and Services team and work in an environment that supports learning and development and numerous opportunities to improve your technical knowledge and skills.

Submit a tailored CV and cover letter highlighting your relevant skills, experience, and location preference.
The salary range for this position is $58,314 - $73,401 with the starting salary of the successful applicant being based on their relevant skills and experience.

Rā katinga | Applications close at 11:59 pm on Sunday, 3 March 2024
**Taupānga | Job reference**: DOC/1779523

Eligibility to work in New Zealand is mandatory - this includes holding a valid work visa that covers the whole period of employment.

  • Service Desk Analyst

    4 weeks ago

    Christchurch, New Zealand Goughs Group Full time

    **Service Desk Analyst** **The role**: Are you ready to embark on an exciting journey in the world of I.T support? Join our dynamic team as a Service Desk Analyst and become an integral part of our nationwide network of branches, supporting over 600 employees. In this fast-paced role, you will provide first and second level support, tackling a wide range...

  • Service Desk Analyst

    4 weeks ago

    Christchurch, New Zealand Terra CAT Full time

    **Service Desk Analyst** **The role**: Are you ready to embark on an exciting journey in the world of I.T support? Join our dynamic team as a Service Desk Analyst and become an integral part of our nationwide network of branches, supporting over 600 employees. In this fast-paced role, you will provide first and second level support, tackling a wide range...

  • Service Desk Analyst

    2 weeks ago

    Christchurch, Canterbury, New Zealand Terra CAT Full time

    Service Desk AnalystThe role:Are you ready to embark on an exciting journey in the world of I.T support? Join our dynamic team as a Service Desk Analyst and become an integral part of our nationwide network of branches, supporting over 600 employees.In this fast-paced role, you will provide first and second level support, tackling a wide range of technical...

  • Service Desk Analyst

    2 weeks ago

    Christchurch, New Zealand AllRecruits Ltd Full time

    The Service Desk Analyst assists customers with any issues or requests for service that they have and ensure that we deliver resolution for this. As the frontline for our customers, this role is essential to our success as a business ensuring that we deliver our services effectively and efficiently leading to great customer...

  • Service Desk Analyst

    3 weeks ago

    Christchurch, New Zealand AllRecruits Full time

    The Service Desk Analyst assists customers with any issues or requests for service that they have and ensure that we deliver resolution for this. As the frontline for our customers, this role is essential to our success as a business ensuring that we deliver our services effectively and efficiently leading to great customer...

  • Service Desk Analyst

    1 week ago

    Christchurch, New Zealand Stantec Full time

    Service Desk Analyst - ( 2400029B ) **Description** **Service Desk Analysts - Full Time** **Christchurch** Two full time roles: 6.00 am - 2.30 pm Monday - Friday Our Information Technology team in New Zealand is expanding. We are now recruiting for 2 Tier 1 Service Desk Analysts to fill permanent full-time roles based in our Christchurch office. **The...

  • Service Desk Analyst

    2 weeks ago

    Christchurch, Canterbury, New Zealand 4Sight Consulting Full time

    WE'RE LOOKING FOR A Service Desk Analyst TO BE BASED IN NEW ZEALAND.Join: 4Sight Consulting is now part of SLR Consulting, a global leader in environmental and advisory solutionsWith offices throughout the Asia Pacific, Europe, North America and Africa regions, SLR Consulting is one of a very small number of leading international specialist environmental...

  • Service Desk Analyst

    2 weeks ago

    Christchurch, Canterbury, New Zealand AllRecruits Ltd Full time

    The Service Desk Analyst assists customers with any issues or requests for service that they have and ensure that we deliver resolution for this. As the frontline for our customers, this role is essential to our success as a business ensuring that we deliver our services effectively and efficiently leading to great customer outcomes.Responsibilities: To...

  • Service Desk Analyst

    4 weeks ago

    Christchurch, New Zealand Stantec Full time

    Service Desk Analyst - ( 2300034H ) **Description** **Monday to Friday 6:00am-2.30pm** **Sunday to Thursday 6.00am - 2.30pm** We are now recruiting for two Tier 1 Service Desk Analyst to fill permanent full-time roles based in our Christchurch office, with 2 different weekly work schedules as above. **The opportunity | Ko te āheinga** Working in a...

  • Service Desk Analyst

    3 weeks ago

    Christchurch, New Zealand Christchurch City Council Full time

    Are you an experienced Service Desk superstar looking to take your career to the next level? Christchurch City Council are seeking 2 Technical Analysts for fixed-term positions. At the Council, we strive to achieve first-class delivery in all aspects of our community-based services through the use of high-quality and professionally built ICT systems and...

  • Service Desk Analyst

    4 weeks ago

    Christchurch, New Zealand 4Sight Consulting Full time

    **WE’RE LOOKING FOR A Service Desk Analyst TO BE BASED IN NEW ZEALAND.** **Join**: - 4Sight Consulting is now part of SLR Consulting, a global leader in environmental and advisory solutions With offices throughout the Asia Pacific, Europe, North America and Africa regions, SLR Consulting is one of a very small number of leading international specialist...

  • Service Desk Engineer

    2 weeks ago

    Christchurch, Canterbury, New Zealand Sourced Full time

    Unique opportunity for a Service Desk Analyst on a 6 month contract Dynamic work environment in Christchurch Possibility to work on a diverse array of tech platforms and systems Unique opportunity for a Service Desk Analyst on a 6 month contract Dynamic work environment in Christchurch Possibility to work on a diverse array of tech platforms and systemsAn...

  • Service Desk Analyst

    4 days ago

    Christchurch, New Zealand Computer Concepts Full time

    **General information**: **Location** Christchurch **Expertise** Contact Centre, Technology **Job Level** Entry, Experienced **Employment Type** Permanent full-time **Close Date** 21-Apr-2024 **Ref #** 56003 **Description & Requirements**: **Looking for a career not just a job?** Do you have a passion for Service Desk work and can deliver...

  • Service Desk Engineer

    2 weeks ago

    Christchurch, New Zealand Sourced Full time

    Unique opportunity for a Service Desk Analyst on a 6 month contract - Dynamic work environment in Christchurch - Possibility to work on a diverse array of tech platforms and systems - Unique opportunity for a Service Desk Analyst on a 6 month contract - Dynamic work environment in Christchurch - Possibility to work on a diverse array of tech platforms and...

  • Service Desk Analyst

    2 weeks ago

    Christchurch, Canterbury, New Zealand Computer Concepts Full time

    General information:LocationChristchurchExpertiseContact Centre, TechnologyJob LevelEntry, ExperiencedEmployment TypePermanent full-timeClose Date21-Apr-2024Ref #56003Description & Requirements:Looking for a career not just a job?Do you have a passion for Service Desk work and can deliver exceptional customer service?Do you have exceptional communication...

  • Service Desk Analyst

    2 weeks ago

    Christchurch, Canterbury, New Zealand Computer Concepts Full time

    General information:LocationChristchurchExpertiseContact Centre, TechnologyJob LevelEntry, GraduateEmployment TypePermanent full-timeClose Date17-May-2024Ref #56715Description & Requirements:Spark provides an empowering and inclusive environment that nurtures collaboration and promotes innovation, diversity, and growth. Here at Spark we're not just about...

  • Service Desk Analyst

    2 weeks ago

    Christchurch, Canterbury, New Zealand New Zealand Government Full time

    6 months fixed-term Are you looking for a new challenge in Service Desk Support? Come and Join our Service Desk Team in ChristchurchHe mea tārai e mātou te mātauranga kia rangatira ai, kia mana taurite ai ōna huangaWe work to shape an education system that delivers equitable and excellent outcomesOur organisation is made up of talented and committed...

  • Service Desk Analyst

    3 weeks ago

    Christchurch, New Zealand Christchurch City Council Full time

    Are you an experienced Service Desk superstar looking to take your career to the next level? Christchurch City Council are seeking a Technical Analyst for a 6 month fixed-term position. At the Council, we strive to achieve first-class delivery in all aspects of our community-based services through the use of high-quality and professionally built ICT systems...

  • Service Desk Analyst

    2 weeks ago

    Christchurch, Canterbury, New Zealand Ministry of Education NZ Full time

    Permanent, full-time:- Are you looking for a new challenge in Service Desk Support? Come and Join our Service Desk Team in Christchurch He mea __tārai __e mātou te __mātauranga__ kia__ rangatira__ ai, kia __mana taurite__ ai ōna __huanga_ We work to __shape__ an __education__ system that delivers __equitable__ and __excellent outcomes_Our organisation is...

  • Service Desk Analysts

    4 weeks ago

    Christchurch, New Zealand Christchurch City Council Full time

    Are you an experienced Service Desk superstar looking to take your career to the next level? Christchurch City Council are seeking two fixed term Technical Analysts. At the Council, we strive to achieve first-class delivery in all aspects of our community-based services through the use of high-quality and professionally built ICT systems and tools for our...