Service Desk Analyst

2 weeks ago


Christchurch, Canterbury, New Zealand 4Sight Consulting Full time

WE'RE LOOKING FOR A Service Desk Analyst TO BE BASED IN NEW ZEALAND.

Join:

  • 4Sight Consulting is now part of SLR Consulting, a global leader in environmental and advisory solutions
With offices throughout the Asia Pacific, Europe, North America and Africa regions, SLR Consulting is one of a very small number of leading international specialist environmental consultancies
Our team has a genuine interest in developing practical and sustainable solutions for our clients and reducing the environmental impact of our own operations

-
Do you have:

  • 4+ years in a similar service technician role
Solid experience supporting Windows 10
Understand underlying Windows Services and Frameworks
Experience with Active Directory & Microsoft Office Products
Exceptional customer service delivery
Excellent written and verbal communication
Exceptional problem-solving techniques
Ability to Troubleshoot hardware & software problems
Understand and diagnose networking issue
Experience with an IT Service Management tool
Self-sufficient and able to act autonomously, as well as working in the Team
Excellent attention to detail and quick response rate
Able to work with tight timeframes to meet internal client needs
Highly organized, excellent analytical thinking skills and problem-solving abilities
Ability to efficiently troubleshoot network, software problems and hardware problems over the phone
-
About the role

  • Our dedicated IT department are responsible for providing technical support to our 550+ staff located across the APAC region
  • Australia, New Zealand and Singapore. We have an exciting opportunity for an energetic and personable individual to join our team.

Ideally, we are looking for a motivated and enthusiastic IT Service Desk Analyst, who is a good team player, has excellent people skills, a thirst for IT knowledge and eager to troubleshoot and assist the SLR staff in the APAC Region, preferably based in either Nelson, Christchurch, Wellington or Dunedin.

Your main responsibilities will include (but are not limited to):

  • Log all Service Desk interactions
Follow standard Service Desk procedures
Administer Service Desk software
Advise user on appropriate action
Staying up to date with system information, changes and updates
Identify and escalate situations requiring urgent attention
Diagnosing and resolving technical hardware and software issues
Redirect problems to appropriate resource
Track and route problems and requests and document resolutions
Responding to requests for technical assistance in person, via phone, or electronically and advise on appropriate action
Research questions using available information resources
-
here and the careers area of their website

here. Further information on SLR's acquisition of 4Sight can be found

here.

Job tasks and responsibilitie
**s
  • Service Desk Analyst

    2 weeks ago


    Christchurch, Canterbury, New Zealand Terra CAT Full time

    Service Desk AnalystThe role:Are you ready to embark on an exciting journey in the world of I.T support? Join our dynamic team as a Service Desk Analyst and become an integral part of our nationwide network of branches, supporting over 600 employees.In this fast-paced role, you will provide first and second level support, tackling a wide range of technical...

  • Service Desk Analyst

    2 weeks ago


    Christchurch, Canterbury, New Zealand AllRecruits Ltd Full time

    The Service Desk Analyst assists customers with any issues or requests for service that they have and ensure that we deliver resolution for this. As the frontline for our customers, this role is essential to our success as a business ensuring that we deliver our services effectively and efficiently leading to great customer outcomes.Responsibilities: To...

  • Service Desk Engineer

    2 weeks ago


    Christchurch, Canterbury, New Zealand Sourced Full time

    Unique opportunity for a Service Desk Analyst on a 6 month contract Dynamic work environment in Christchurch Possibility to work on a diverse array of tech platforms and systems Unique opportunity for a Service Desk Analyst on a 6 month contract Dynamic work environment in Christchurch Possibility to work on a diverse array of tech platforms and systemsAn...

  • Service Desk Analyst

    2 weeks ago


    Christchurch, Canterbury, New Zealand Computer Concepts Full time

    General information:LocationChristchurchExpertiseContact Centre, TechnologyJob LevelEntry, ExperiencedEmployment TypePermanent full-timeClose Date21-Apr-2024Ref #56003Description & Requirements:Looking for a career not just a job?Do you have a passion for Service Desk work and can deliver exceptional customer service?Do you have exceptional communication...

  • Service Desk Analyst

    2 weeks ago


    Christchurch, Canterbury, New Zealand Computer Concepts Full time

    General information:LocationChristchurchExpertiseContact Centre, TechnologyJob LevelEntry, GraduateEmployment TypePermanent full-timeClose Date17-May-2024Ref #56715Description & Requirements:Spark provides an empowering and inclusive environment that nurtures collaboration and promotes innovation, diversity, and growth. Here at Spark we're not just about...

  • Service Desk Analyst

    2 weeks ago


    Christchurch, Canterbury, New Zealand New Zealand Government Full time

    6 months fixed-term Are you looking for a new challenge in Service Desk Support? Come and Join our Service Desk Team in ChristchurchHe mea tārai e mātou te mātauranga kia rangatira ai, kia mana taurite ai ōna huangaWe work to shape an education system that delivers equitable and excellent outcomesOur organisation is made up of talented and committed...

  • Service Desk Analyst

    2 weeks ago


    Christchurch, Canterbury, New Zealand Ministry of Education NZ Full time

    Permanent, full-time:- Are you looking for a new challenge in Service Desk Support? Come and Join our Service Desk Team in Christchurch He mea __tārai __e mātou te __mātauranga__ kia__ rangatira__ ai, kia __mana taurite__ ai ōna __huanga_ We work to __shape__ an __education__ system that delivers __equitable__ and __excellent outcomes_Our organisation is...


  • Christchurch, Canterbury, New Zealand Plunket Full time

    Kotahi mano ngā rā hiki te oranga mo ngā whakatipuranga, i roto i ngā hapori In the first 1000 days setting the path of wellness in our communities, for generations to come_ Looking for an entry level technical role? Are you passionate about Technology? Make a lasting contribution to the improvement of Technology at PlunketWhānau Āwhina Plunket is the...

  • Service Desk Analyst

    2 weeks ago


    Christchurch, Canterbury, New Zealand Terra CAT Full time

    The role:In this busy and dynamic role, you will provide first and second level support to our nationwide network of branches and over 600 employees. We have a supportive and knowledgeable wider IT team, who will help you to gain knowledge in different areas, so that you can solve every ticket.This role would be most suited to someone who is career driven...

  • Service Desk Analyst

    2 weeks ago


    Christchurch, Canterbury, New Zealand Computer Concepts Full time

    General information:LocationChristchurchExpertiseContact Centre, TechnologyJob LevelEntry, GraduateEmployment TypePermanent full-timeClose Date17-May-2024Ref #56674Description & Requirements:Spark provides an empowering and inclusive environment that nurtures collaboration and promotes innovation, diversity, and growth. Here at Spark we're not just about...

  • Service Desk Analyst

    2 weeks ago


    Christchurch, Canterbury, New Zealand Spark New Zealand Full time

    Looking for a career not just a job?Do you have a love for technology, exceptional communication skills and the drive to deliver exceptional customer service for our Corporate, Enterprise & Health customers? Are you a natural multi-tasker with the ability to juggle ever-changing priorities?About SparkAs New Zealand's largest telecommunications and digital...


  • Christchurch, Canterbury, New Zealand Te Whatu Ora – Health New Zealand Waitaha Canterbury Full time

    Permanent full-time positions available with the Service Desk. Working 40 hours from Monday to Sunday so must be available to work some weekends as part of a roster A real passion to help people and deliver worldclass customer service An ability to support customers for technology related incident and requestsMō te tūnga | About the roleTe Whatu Ora Health...


  • Christchurch, Canterbury, New Zealand Te Whatu Ora – Health New Zealand Waitaha Canterbury Full time

    1.0 FTE permanent full-time position available with the Service Desk. Be an escalation point for customers and other Information Service Group teams. Develop and maintain procedures, knowledge articles and documentation.Mō te tūnga | About the roleHealth NZ Te Whatu Ora Canterbury Waitaha Data and Digital Group is looking for an energetic and enthusiastic...


  • Christchurch, Canterbury, New Zealand Te Whatu Ora – Health New Zealand Waitaha Canterbury Full time

    Mō te tūnga | About the roleTe Whatu Ora Health NZ Waitaha Canterbury Information Services Group is looking for an energetic and enthusiastic Senior Service Desk Support Technician. This is a senior role within the Service Desk Team which acts as the first point of contact for technology related incidents and requests across Te Whatu Ora Health NZ Waitaha...


  • Christchurch, Canterbury, New Zealand Computer Concepts Full time

    About the RoleAs a Service Desk Shift Leader, you'll provide the thought and people leadership to a passionate, fast paced Service Desk, spanning New Zealand.Underpinning our vast portfolio of services, the Service Desk provide critical support and point of engagement for clients from multiple industries, Healthcare, Government, Agriculture, Finance, Fitness...

  • IT Support Analyst

    2 weeks ago


    Christchurch, Canterbury, New Zealand Sunstone Talent Full time

    IT & Telecomms Help Desk / Support Canterbury Permanent / Full Time16/4/202- Have at least 1 years windows experience? Love learning & solving problems? Enjoy troubleshooting Windows & hardware issues to help customers? Be a part of an established, friendly company in a good team:)An established company is looking for an IT Support Analyst to help...

  • Support Analyst

    2 weeks ago


    Christchurch, Canterbury, New Zealand Sunstone Talent Full time

    IT & Telecomms Help Desk / Support Canterbury Permanent / Full Time3/5/202- Experience with 1st / 2nd line Windows 365 and software apps? Enjoy picking up the phone & talking to people with a customers service approach Good friendly, professional culture, modern offices & WFH get in touch with PaulAn interesting company is looking for an IT Support Analyst...

  • Service Desk Analyst

    2 weeks ago


    Christchurch, Canterbury, New Zealand FUJIFILM Full time

    Permanent, full-time position Excellent staff benefits Great pathway to progress your careerAbout CodeBlue, the Managed IT Services sector of Fujifilm Business Innovation New ZealandAt FUJIFILM Business Innovation (FBNZ), our commitment to empowering Kiwis to harness the power of technology is unwavering: 'We never stop finding ways to help Kiwi's work...

  • Service Desk Analyst

    2 weeks ago


    Christchurch, Canterbury, New Zealand Datacom Full time

    About DatacomThe roleWhat you'll do: Work to given Service Level Agreements and KPI's Problem solve and troubleshoot MultitaskWhat you'll bring: Strong communication and time managment skills Previous customer service experience Be able to work in a fast paced work environment Positive Attitude and willingness to develop technical skills Be able to problem...


  • Christchurch, Canterbury, New Zealand Mitre 10 Full time

    Smith's Mitre 10 Mega is a family-owned Christchurch business which strives to offer exceptional customer service to every customer every time. This is your opportunity to join our Papanui store, and be part of the team that strives to make our Papanui Mega a number one destination for all trade and DIY customers alike.We are seeking a team member to work on...