Customer Service Agent

7 months ago


Auckland City, New Zealand Jivaro Full time

**OVERVIEW**:
**MAIN ACCOUNTABILITIES INCLUDE**:
General:

- Invoicing of shipments.
- Tracking of outbound shipments.
- Quotes and ad hoc quotes.
- Vendor invoice approval.
- Report any loss or significant gains immediately to your supervisor.
- Attend to customer feedback in an effective and positive manner to ensure complete customer satisfaction.

Human Resources & Training:

- Ensure training is up to date to the position and tasks undertaken.
- Seek assistance from your Manager for any employment issues.

Company Policy, Procedures and Industry Regulations:

- Follow and adhere to all Security, Customs and Quarantine criteria.
- Follow and adhere to company and operational policy and procedures.

Safety and Security:

- Follow and adhere to all safety, and security policy and procedures.
- Report all incidents/accidents to your Reporting Manager immediately.

Communication and Customer Service:

- Action any customer complaints immediately in an effective and positive manner to ensure complete customer satisfaction. Refer these to the reporting supervisor.

Qualifications & Experience:

- High School Certificate or equivalent. Without HSC or equivalent additional work experience to achieve equivalent is preferred.
- Sufficient knowledge and experience in the Freight Forwarding/ Express Industry.
- Current Car license and car.
- Over 95% data entry accuracy rate tested and over 40 wpm typing speed tested.

**INTERPERSONAL SKILLS**:

- Self-motivated and disciplined.
- Proven time management skills.
- Ability to clearly explain any questions requiring clarification to clients, peers and managers.
- Proven time management skills.
- Possess good customer service skills and qualities.
- Support and work as a team with your peers.
- Display a friendly and confident manner with a pleasant personality.
- Ability to clearly explain any questions requiring clarification to clients, peers and managers

**SPECIAL JOB REQUIREMENTS**:

- Sufficient knowledge of express terms and processes.
- Available for flexible public holiday rosters.
- Adequate level of experience in using Microsoft Outlook.
- You will have a clear understanding of pallet sizes, weight restrictions and knowledge of weight balancing to anticipate daily volumes from pre-alerts.
- We operate with an open-door policy, encourage positive communication and feedback from all employees and operate in a hands-on environment.
- We insist on a professional and safe business dress standard for all employees. If an AMI Uniform is provided this must be worn in accordance with our AMI Uniform Policy located in our Employee Handbook.


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