Guest Service Agent

4 days ago

Wellington City, New Zealand Minor International Full time

**Company Description**

Oaks Hotels, Resorts and Suites is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries.

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

Oaks Wellington Hotel are looking for full-time team members who are enthusiastic and professional. The positions available include Guest Service Agent, Assistant Night Manager and Food and Beverage Supervisor. Please indicate which position you would be most interested in.

**Guest Service Agent/ Assistant Night Manager responsibilities include**:

- Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
- Meeting guests and customers when they arrive and ensure they are settled in their rooms.
- Maintaining professional, open and honest communication to assist guests and make accurate bookings.
- Immaculate personal presentation.
- Professional interpersonal and communication skills.

**Food and Beverage Supervisor responsibilities include**:

- Ensuring smooth and efficient daily floor operations of the restaurant, bar and conferences at the hotel.
- Developing and maintaining a strong understanding of the company's food and beverage features to promote to clients.
- Liaising with the kitchen during service periods to ensure quality service and presentation.
- Supervising, training and assisting Food & Beverage Attendants.

**Qualifications**

Previous experience working in hospitality, providing customer service and guest services is advantageous.

**Additional Information**

Join our positive and vibrant team and be rewarded with these team benefits:

- Discounts on accommodation across all Minor Hotel brands
- Discount when you visit any of our restaurants, cafes and bars
- Paid Birthday Leave & Paid Vaccine Leave
- Career progression
- Reward & Recognition programs
- As an organisation, Minor Hotels have not mandated the vaccine as part of a team member’s employment. However, we will continue to comply with the health advice and government orders imposed in the states and territories in which we operate in. We do have programs such as Vaccine Leave available to support team member's ability to access the vaccinations._

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