Guest Service Agent

2 weeks ago


Auckland, New Zealand The Sebel Full time

Company Description
Are you passionate about providing exceptional hospitality experiences? Do you have a welcoming smile and a knack for making guests feel at home? If so, we have the perfect opportunity for you The Sebel Auckland Viaduct Harbour and The Sebel Auckland Quay West are looking for a dynamic and enthusiastic Guest Service Agent to join our dedicated team.
Job Description
Are you a people person with a passion for hospitality? Do you thrive in a dynamic, fast-paced environment? If so, we have an exciting opportunity for you at The Sebel Auckland Viaduct Harbour and The Sebel Auckland Quay West as a Guest Service Agent
What will you be doing?

Deliver service excellence, from check in to check out and everywhere in between.
Be the first point of contact for guests and visitors.
Complete a wide variety of front office tasks, ensuring that every day is different from selling the hotel's facilities to taking reservations and maintaining guest accounts.
Undertake the refilling of minibar in guest rooms for arrival rooms or top up for in-house guests.
Provide passionate, knowledgeable, and friendly service to external and internal guests at all times.
Answer all telephone calls in a professional manner according to brand standards.
Reconcile cashier floats at the completion of each shift.
Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program.

Your Skills and Experience Include:

Previous customer service experience advantageous, preferably in a hotel environment.
Strong knowledge of computer systems including Microsoft Office and preferably in Opera Cloud.
The ability to work under pressure, multitask, and think on your feet to quickly resolve issues.
Strong communication skills and pride in personal presentation.
A natural ability to surprise guests with your authentic guest service.
A genuine customer service focus and a strong dedication to always making our guests smile during their stay.

Additional Information

Accelerate Your Growth: Unlock Accor Academy for career advancement.
Your Time, Your Way: Flexible schedules for work-life balance.
Live the Experience: Exclusive Accor Heartist Benefits worldwide.
Bring Your Mates: Earn a referral bonus by referring friends.
Perks That Matter: Uniform provided, global discounts.
Support & Wellness: Access to our Employee Assistance Program.

Our Commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

#J-18808-Ljbffr


  • Guest Service Agent

    4 months ago


    Auckland City, New Zealand THE SEBEL Full time

    Company Description Located in the Heart of the Auckland CBD, with sweeping views of the City and the Viaduct Harbour, The Sebel Quay West & Viaduct Harbour feature stylish apartments and suites. The 4.5 star Hotels are looking for a service-extraordinaire, who is passionate about out guests and creating memorable moments. This exciting opportunity as...

  • Guest Service Agent

    5 months ago


    Auckland City, New Zealand THE SEBEL Full time

    **Company Description** Are you passionate about providing exceptional hospitality experiences? Do you have a welcoming smile and a knack for making guests feel at home? If so, we have the perfect opportunity for you! The Sebel Auckland Viaduct Harbour and The Sebel Auckland Quay West are looking for a dynamic and enthusiastic Guest Service Agent to join our...

  • Guest Service Agent

    23 hours ago


    Auckland, New Zealand The Sebel Full time

    Company Description Are you passionate about providing exceptional hospitality experiences? Do you have a welcoming smile and a knack for making guests feel at home? If so, we have the perfect opportunity for you! The Sebel Auckland Viaduct Harbour and The Sebel Auckland Quay West are looking for a dynamic and enthusiastic Guest Service Agent to join our...

  • Guest Service Agent

    2 weeks ago


    Auckland City, New Zealand THE SEBEL Full time

    **Company Description** Are you passionate about providing exceptional hospitality experiences? Do you have a welcoming smile and a knack for making guests feel at home? If so, we have the perfect opportunity for you! The Sebel Auckland Viaduct Harbour and The Sebel Auckland Quay West are looking for a dynamic and enthusiastic Guest Service Agent to join our...

  • Guest Service Agent

    5 months ago


    Auckland City, New Zealand TFE Hotels Full time

    We’re looking for a Guest Services Agent with a twist at Travelodge Hotel Auckland Wynyard. For starters, you’ll love putting others first and you’re smiling when they are - you’re the definition of a people person. Being the go-to for guests, managing admin and giving real local advice is all part of the deal. A magnet for happiness, you hold the...


  • Auckland City, New Zealand MOVENPICK Full time

    **Company Description** Located in the heart of the CBD, Mövenpick Auckland is a stunning 207-room Hotel which offers an exceptional location, an exciting Food & Beverage concept and 8 meeting facilities. The hotel will showcase the best of Aotearoa’ s Culture through our restaurant, conference rooms, café and bar. Inspired by the concepts of...

  • Guest Service Agent

    6 hours ago


    Auckland, New Zealand Millennium Hotels And Resorts Full time

    Millennium Hotels and Resorts – Auckland, North IslandWe are Grand Millennium Auckland. Together with Copthorne and Kingsgate Hotels, we are one of New Zealand's largest hotel operators and part of an expanding international network of hotels.Our Guest Service Agent will check guests in and out, allocate rooms, promote hotel facilities, and handle daily...

  • Guest Service Agent

    4 months ago


    Auckland City, New Zealand MINOR Hotels Full time

    We are looking for an enthusiastic, dedicated and professional Guest Service Agent to join the team at AVANI Metropolis Auckland Residences on a full-time basis. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins...

  • Guest Service Agents

    3 weeks ago


    Auckland City, New Zealand Holiday Inn Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for Guest Service Agents (2) who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you’ll...

  • Guest Service Agent

    4 months ago


    Auckland City, New Zealand Avani Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Services

    6 days ago


    Auckland, New Zealand Accor Hotels Full time

    Company Description At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging...

  • Guest Service Agent

    4 months ago


    Auckland City, New Zealand Avani Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Guest Service Agent

    4 months ago


    Auckland City, New Zealand Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    4 months ago


    Auckland City, New Zealand Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Rydges Auckland

    4 months ago


    Auckland City, New Zealand Rydges Full time

    Reservations | Listed 22 June Rydges Auckland - Guest Service Agent Location - AucklandWork type - Part TimeBrand - Rydges- About the business- Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly...

  • Guest Services Agent

    4 months ago


    Auckland City, New Zealand Marriott International, Inc Full time

    **Job Number** 24018902 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Auckland, 396 Queen Street, Auckland, New Zealand, New Zealand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** **We Are Here to Stay - Marriott International** Join the #1...

  • Guest Services Agent

    4 months ago


    Auckland City, New Zealand Marriott International, Inc Full time

    **Job Number** 23201632 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Auckland, 396 Queen Street, Auckland, New Zealand, New Zealand VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **We Are Here to Stay - Marriott International** Join the #1 leader...

  • Guest Service Agent

    4 months ago


    Auckland City, New Zealand Nesuto New Zealand Ltd Full time

    GUEST SERVICES AGENT / HOTEL RECEPTIONIST Auckland CBD, Auckland Front Office & Guest Services (Hospitality & Tourism) Full time $23- $24 per hour We focus on the development of team members that are a part of a bigger picture. Our team do not simply deliver service, we provide memorable experiences for all our guests and residents. We have a great...

  • Qt Auckland

    4 months ago


    Auckland City, New Zealand QT Full time

    Front Office | Listed 12 July QT Auckland - Guest Service Agent Location - AucklandWork type - Part TimeBrand - QT- About the business- Our passion is people. Designers, housekeepers and chefs, DJ’s, engineers, porters, baristas and accountants. We’re for the passionate. The progressive. We include. We nurture talent and promote internally. When you...


  • Auckland, New Zealand Oaks Hotels & Resorts Limited Full time

    Company Location: Avani Metropolis Auckland ResidencesCompany DescriptionMinor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific,...