Guest Service Agent

2 months ago

Auckland City, New Zealand Hilton Full time

Guest Service Agent / Associate

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

**What will I be doing?**

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Front Office Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities including Hotel restaurant and bar
- Use the correct procedures regarding the acceptance of payment including credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

**What are we looking for?**
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience

**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Guest Service Agent

    6 months ago

    Auckland City, New Zealand THE SEBEL Full time

    Company Description Located in the Heart of the Auckland CBD, with sweeping views of the City and the Viaduct Harbour, The Sebel Quay West & Viaduct Harbour feature stylish apartments and suites. The 4.5 star Hotels are looking for a service-extraordinaire, who is passionate about out guests and creating memorable moments. This exciting opportunity as...

  • Guest Service Agent

    7 months ago

    Auckland City, New Zealand THE SEBEL Full time

    **Company Description** Are you passionate about providing exceptional hospitality experiences? Do you have a welcoming smile and a knack for making guests feel at home? If so, we have the perfect opportunity for you! The Sebel Auckland Viaduct Harbour and The Sebel Auckland Quay West are looking for a dynamic and enthusiastic Guest Service Agent to join our...

  • Guest Service Agent

    3 months ago

    Auckland City, New Zealand THE SEBEL Full time

    **Company Description** Are you passionate about providing exceptional hospitality experiences? Do you have a welcoming smile and a knack for making guests feel at home? If so, we have the perfect opportunity for you! The Sebel Auckland Viaduct Harbour and The Sebel Auckland Quay West are looking for a dynamic and enthusiastic Guest Service Agent to join our...

  • Guest Service Agent

    7 months ago

    Wellington City, New Zealand MOVENPICK Full time

    **Company Description** Are you passionate about providing exceptional hospitality experiences? Do you have a welcoming smile and a knack for making guests feel at home? If so, we have the perfect opportunity for you! Movenpick Hotel Wellington is looking for a dynamic and enthusiastic Guest Service Agent to join our dedicated team. **About Movenpick Hotel...

  • Guest Service Agent

    7 months ago

    Wellington City, New Zealand MOVENPICK Full time

    Company Description **"Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Service Agent

    7 months ago

    Wellington City, New Zealand AccorHotel Full time

    **Company Description** About Movenpick Hotel Wellington**: Movenpick Hotel Wellington is a luxurious and contemporary 5-star hotel located in the heart of New Zealand's vibrant capital city. With its stunning waterfront views and top-notch amenities, our hotel is renowned for delivering unforgettable guest experiences **"Why work for Accor?** We are far...

  • Guest Service Agent

    7 months ago

    Auckland City, New Zealand TFE Hotels Full time

    We’re looking for a Guest Services Agent with a twist at Travelodge Hotel Auckland Wynyard. For starters, you’ll love putting others first and you’re smiling when they are - you’re the definition of a people person. Being the go-to for guests, managing admin and giving real local advice is all part of the deal. A magnet for happiness, you hold the...

  • Guest Service Agent

    3 months ago

    Auckland, New Zealand The Sebel Full time

    Company DescriptionAre you passionate about providing exceptional hospitality experiences? Do you have a welcoming smile and a knack for making guests feel at home? If so, we have the perfect opportunity for you! The Sebel Auckland Viaduct Harbour and The Sebel Auckland Quay West are looking for a dynamic and enthusiastic Guest Service Agent to join our...

  • Guest Service Agent/ Reservations Agent

    6 months ago

    Auckland City, New Zealand MOVENPICK Full time

    **Company Description** Located in the heart of the CBD, Mövenpick Auckland is a stunning 207-room Hotel which offers an exceptional location, an exciting Food & Beverage concept and 8 meeting facilities. The hotel will showcase the best of Aotearoa’ s Culture through our restaurant, conference rooms, café and bar. Inspired by the concepts of...

  • Guest Service Agent

    11 hours ago

    Auckland City, New Zealand MINOR Hotels Full time

    We are looking for an enthusiastic and professional part-time Guest Service Agent at Auckland Harbour Suites. Hourly Rate: $25 per hour + Kiwisaver + Company Benefits! Expected Hours: 20 per week Location: 16 Gore Street, Central, Auckland 1010, New Zealand **Responsibilities include**: - Welcome and check in guests - Communicate professionally - Make...

  • Guest Service Agent

    4 months ago

    Wellington City, New Zealand TFE Hotels Full time

    We’re looking for a Guest Services Agent with a twist at Travelodge Hotel Wellington. For starters, you’ll love putting others first and you’re smiling when they are - you’re the definition of a people person. Being the go-to for guests, managing admin and giving real local advice is all part of the deal. A magnet for happiness, you hold the secrets...

  • Guest Service Agents

    3 months ago

    Auckland City, New Zealand Holiday Inn Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for Guest Service Agents (2) who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you’ll...

  • Guest Service Agent

    7 months ago

    Manukau City, New Zealand THE SEBEL Full time

    **Company Description** Located in the heart of Auckland, The Sebel Auckland Manukau is the perfect location for business and leisure! Our hotel is conveniently located for exploring the vibrant area of Manukau and the rest of Auckland just upon your doorstep. We are looking for a Guest Service Superstar to join our Front Office team. - Our Guest Service...

  • Guest Service Agent

    2 days ago

    Wellington City, New Zealand Minor International Full time

    **Company Description** Oaks Hotels, Resorts and Suites is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part...

  • Guest Service Agent

    7 months ago

    Auckland City, New Zealand Avani Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Guest Service Agent

    6 months ago

    Auckland City, New Zealand Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    6 months ago

    Auckland City, New Zealand Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Guest Service Agent/ Receptionist

    2 days ago

    Auckland City, New Zealand Minor International Full time

    **Company Description** Contemporary, relaxed and imaginative. AVANI Hotels & Resorts provides the right space for a relaxed and inspired getaway. Authentic, sustainable dining nourishes our guests and stylish, comfy rooms are where their dreams are made. Feel at home as part of a close team that thrives on delivering exceptional guest experiences and...

  • Guest Service Agent

    7 months ago

    Wellington City, New Zealand MINOR Hotels Full time

    We are looking for an enthusiastic, dedicated and professional Guest Service Agent to join the team at Oaks Wellington Hotel on a full-time basis. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs...

  • Guest Service Agent

    7 months ago

    Wellington City, New Zealand MINOR Hotels Full time

    We are looking for an enthusiastic, dedicated and professional Guest Service Agent to join the team at Oaks Wellington Hotel on a full-time basis. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs...