Guest Service Agent

7 months ago

Wellington City, New Zealand AccorHotel Full time

**Company Description** About Movenpick Hotel Wellington**: Movenpick Hotel Wellington is a luxurious and contemporary 5-star hotel located in the heart of New Zealand's vibrant capital city. With its stunning waterfront views and top-notch amenities, our hotel is renowned for delivering unforgettable guest experiences

**"Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

**Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"**

Are you passionate about providing exceptional hospitality experiences? Do you have a welcoming smile and a knack for making guests feel at home? If so, we have the perfect opportunity for you Movenpick Hotel Wellington is looking for a dynamic and enthusiastic Guest Service Agent to join our dedicated team.

As a Guest Service Agent at Movenpick Hotel Wellington, you will be the first point of contact for our guests. Your role is essential in creating lasting impressions and ensuring guest satisfaction. Your responsibilities will include:

- Greeting and welcoming guests with warmth and professionalism.
- Handling check-in and check-out procedures efficiently.
- Providing information about the hotel's facilities and services.
- Assisting guests with inquiries, requests, and reservations.
- Resolving guest issues and ensuring their comfort throughout their stay.
- Collaborating with various hotel departments to ensure a seamless guest experience.
- Assisting in Food & Beverage duties when required
- Must have full NZ driving licence

**Qualifications**
- Outstanding customer service skills and a passion for exceeding guest expectations.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- A positive attitude and a professional appearance.
- Previous experience in a hotel or hospitality role is a plus but not mandatory.

**Additional Information** Benefits**:

- Free staff meal provided during shift
- Family & Friends Hotel Discounts Ongoing reward and recognition incentives and awards.
- Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
- ** Learn your Way** - Access to our Accor Academy so you can Earn while you Learn
- ** Work Your Way**:

- Flexibility to ensure a work life balance
- Incredible Accor **Heartist Benefits**:

- including discounted Food & Beverage + Accommodation Worldwide
- Accor's** refer-a-friend** bonus
- Accor's Parental Leave Scheme
- Access to our **Employee Assistance Program**

**_
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know._

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