Guest Service Agent

5 months ago

Wellington City, New Zealand MOVENPICK Full time

Company Description
**"Why work for Accor?**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

**Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"**

**Job Description**:
Are you passionate about providing exceptional hospitality experiences? Do you have a welcoming smile and a knack for making guests feel at home? If so, we have the perfect opportunity for you Movenpick Hotel Wellington is looking for a dynamic and enthusiastic Guest Service Agent to join our dedicated team.

**About Movenpick Hotel Wellington**: Movenpick Hotel Wellington is a luxurious and contemporary 5-star hotel located in the heart of New Zealand's vibrant capital city. With its stunning waterfront views and top-notch amenities, our hotel is renowned for delivering unforgettable guest experiences

**Position Overview**: As a Guest Service Agent at Movenpick Hotel Wellington, you will be the first point of contact for our guests. Your role is essential in creating lasting impressions and ensuring guest satisfaction. Your responsibilities will include:

- Greeting and welcoming guests with warmth and professionalism.
- Handling check-in and check-out procedures efficiently.
- Providing information about the hotel's facilities and services.
- Assisting guests with inquiries, requests, and reservations.
- Resolving guest issues and ensuring their comfort throughout their stay.
- Collaborating with various hotel departments to ensure a seamless guest experience.

**Qualifications**:

- Outstanding customer service skills and a passion for exceeding guest expectations.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- A positive attitude and a professional appearance.
- Previous experience in a hotel or hospitality role is a plus but not mandatory.

Additional Information
**Employee Benefits**:

- ** Accelerate Your Growth**:Unlock Accor Academy for career advancement.
- ** Your Time, Your Way**:Flexible schedules for work-life balance.
- ** Live the Experience**: Exclusive Accor Heartist Benefits worldwide.
- ** Bring Your Mates**: Earn a referral bonus by referring friends.
- ** Perks That Matter**: On-shift meals, onsite parking, global discounts.
- ** Support & Wellness**: Access to our Employee Assistance Program.

**Our commitment to Diversity & Inclusion**:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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