Analyst, Technology Account Management

5 months ago

Auckland City, New Zealand Mastercard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Analyst, Technology Account Management

Overview
- Responsible for the program and project management and timely delivery of products and services to customers
- Partners with the sales and product teams to ensure clear and required solution definition for the client with a proposed implementation plan
- Acts as the knowledge expert on the market technology infrastructure for all stakeholders
- Supports release management process towards clients for technology updates
- Acts as focal point for customer support issues and for internal technology issues which need to be addressed to the market

**Responsibilities**:

- Supports the customer delivery process by contributing to the development of delivery process maps and by completing assigned tasks for the delivery process
- Contributes to the delivery of integrated solutions that address customer needs
- Supports Customer Delivery teams, internal partners and key stakeholders to provide support in a market or region
- Researches problem requests and responds to inquiries on products and tools for internal and customers
- Analyzes data from product delivery projects and reports on performance relative to success metrics
- Helps identify customer needs and contributes to the delivery of integrated solutions that address those needs
- May produce presentation materials, analytics and reports for customer or internal communications
- Develops and maintains strong working relationships, with partners in other business functions in Product and Technology to complete deliver and customer support tasks

Experiences
- Some professional experience in financial services, cards, payments or another related field preferred
- Experience understanding technical requirements and systems

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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